Genessis Mora
Mt Pleasant
Summary
Dynamic professional with a proven track record in customer service and staff training, notably at Stars And Strikes Family Entertainment Center. Excelled in enhancing customer satisfaction and loyalty through attentive service and expert cash handling. Skilled in social media marketing and fluent in multiple languages, achieving significant improvements in team performance and customer engagement.
Overview
2025
2025
years of professional experience
Work History
Head Bartender
Stars And Strikes Family Entertainment Center
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Detail Specialist
Carvana
09.2024 - Current
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Reduced instances of damage claims by carefully handling customers'' vehicles during the detailing process.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Safeguarded against potential hazards within the workplace through strict adherence to safety guidelines and protocols.
Waitress
Tequilas Mexican Restaurant
01.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
Costumer Service
DHL
11.2022 - 02.2023
- Facilitated office administration and customer service to general public.
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
- Generated reports for customer service issues and repair records.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
Education
N/A - Law
Universidad Católica Del Tachira
VenezuelaHigh School Diploma -
Unidad Educativa Colegio Pio XII
San Cristobal07.2015
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- Strong communication skills
- Managing cash register
- Customer service
- Social media marketing
- Retaining information
- Foreign language proficiency
- Sanitation
- Clear and effective communication
- Inventory
- Fluency in language
- Conversant in language
Languages
Spanish
Native or Bilingual
Timeline
Detail Specialist
Carvana
09.2024 - Current
Waitress
Tequilas Mexican Restaurant
01.2023 - 09.2024
Costumer Service
DHL
11.2022 - 02.2023
Head Bartender
Stars And Strikes Family Entertainment Center
N/A - Law
Universidad Católica Del Tachira
High School Diploma -
Unidad Educativa Colegio Pio XII
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