Genesis McClain
RALEIGH
Summary
Customer-focused individual with hands-on experience in hospitality and administrative support. Known for strong communication, organization, and te ability to manage fast-paced environments while ensuring smooth and positive guests experience.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn
06.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated reservations and maintained accurate booking records using property management software.
- Responded to guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Processed payments and balanced cash drawer at shift end, ensuring financial accuracy.
- Assisted in training new front desk staff on procedures and technology usage effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist and Manager's Assistant
Women's Center
05.2025 - Current
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted and directed clients, ensuring a welcoming atmosphere at front desk.
- Managed phone calls and inquiries, providing accurate information to visitors.
- Scheduled appointments for various services, optimizing daily workflow efficiency.
- Maintained organized filing system for client records, enhancing accessibility.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported daily operations by organizing schedules and meetings for management team.
- Coordinated communication between departments to streamline project updates and information sharing.
Coach
Amazon
06.2023 - 08.2025
- Developed training programs to enhance team performance and operational efficiency.
- Implemented feedback mechanisms to improve coaching strategies and employee engagement.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Mentored junior coaches, fostering skill development and knowledge sharing within the team.
- Led workshops focused on best practices in customer service and operational excellence.
Customer Service Representative
Pest and Termites
01.2024 - 03.2025
- Resolved customer inquiries regarding pest control services and treatment options.
- Assisted in scheduling service appointments, ensuring optimal resource allocation.
- Issued out warranties to customers
- Collaborated with technicians to ensure timely service delivery and client satisfaction.
- Provided feedback to management on common customer concerns to inform service adjustments.
- Trained new team members on customer service protocols and best practices.
Education
High School Diploma -
Rolesville Higschool
1099 E Young StNo Degree - Graphic And Digital Design
Wake Technical Community College
Raleigh, NC06-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Office organization
- File organization
- Filing
- Hospitality services
- Confidentiality handling
Timeline
Front Desk Receptionist
Holiday Inn
06.2025 - Current
Receptionist and Manager's Assistant
Women's Center
05.2025 - Current
Customer Service Representative
Pest and Termites
01.2024 - 03.2025
Coach
Amazon
06.2023 - 08.2025
High School Diploma -
Rolesville Higschool
No Degree - Graphic And Digital Design
Wake Technical Community College