GENESIS GUTIERREZ
Charlotte
Summary
Sales professional with 5+ years of experience in building materials and residential construction, specializing in contractor engagement, territory support, and demand generation. Proven ability to influence product selection, build strong customer relationships, and drive multi-region sales growth.
Promoted into a supervisory role leading contractor engagement and sales support teams, with a focus on coaching performance, strengthening customer relationships, and executing territory growth strategies. Experienced in project tracking, consultative selling, and cross-functional collaboration to increase revenue and improve closing rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Supervisor / Inside Sales Supervisor
CertainTeed
Charlotte, NC / Remote
03.2026 - Current
- Lead and develop a team focused on contractor engagement and territory sales support, ensuring high performance and service excellence
- Deliver white-glove service and concierge-level support to Premier Credentialed Contractors, strengthening relationships and driving long-term loyalty
- Ensure Premier contractors fully leverage tier program benefits, tools, and resources, increasing engagement, program adoption, and overall account value
- Partner with Territory Managers and Regional Sales Managers to execute territory growth strategies and demand generation initiatives
- Build and maintain strong relationships with contractors, builders, and distributors, positioning CertainTeed as a preferred provider of exterior product solutions
- Support pull-through sales efforts by aligning contractor demand with distributor execution to improve closing rates
- Coach team members on consultative selling, product positioning, and customer engagement strategies
- Monitor pipeline activity, team performance, and customer interactions to improve conversion rates and sales effectiveness
- Collaborate with cross-functional teams (sales, marketing, technical) to support contractor education, promotions, and training initiatives
Territory Support / Inside Sales Representative
CertainTeed
Charlotte, NC / Remote
09.2023 - 03.2026
- Supported Territory Managers across multiple regions by identifying, developing, and routing qualified sales opportunities and project leads
- Built relationships with contractors, homeowners, and distributors to drive engagement and influence product selection in residential construction projects
- Acted as a liaison across customer groups to support pull-through demand generation and successful sales closure
- Conducted outbound prospecting and follow-ups to grow pipeline and improve lead conversion rates
- Tracked residential construction projects using Dodge data from planning through bidding phases to increase win rates
- Provided technical guidance on roofing and siding systems, strengthening product positioning and customer confidence
- Supported national trade shows, contractor events, and Business Building Workshops to increase brand visibility and engagement
- Managed CT Connect platform onboarding, training, and user engagement to drive adoption and customer interaction
- Coordinated operational sales support including pricing tools, samples, invoicing, and rebate programs
Talent Acquisition Support / Translator & Interpreter
QXO
Charlotte, NC
02.2023 - 09.2023
- Assisted with recruiting efforts, including job postings, candidate sourcing, and outreach strategies
- Translated job descriptions and communication materials from English to Spanish
- Supported employer branding and talent attraction through social media and marketing initiatives
Diversity & Inclusion Council Member
QXO
Charlotte, NC
08.2022 - 09.2023
- Partner with leadership to support diversity and inclusion strategies and initiatives across the organization
- Contribute to employee engagement efforts, surveys, and feedback initiatives
- Collaborate with HR and leadership to support training and development programs
Inside Sales Representative Lead
QXO
Charlotte, NC
08.2017 - 09.2023
- Consistently exceeded sales targets by developing new business opportunities and strengthening relationships with contractors and customers
- Built and maintained a strong customer base through consultative selling and ongoing account management
- Generated leads through outbound calls, digital outreach, and relationship-driven networking
- Provided product recommendations, pricing guidance, and availability support to meet customer needs
- Opened new accounts, established credit terms, and managed customer transactions
- Collaborated with internal teams and branch locations to resolve inventory and delivery challenges
Reconciliation Specialist
QXO
Charlotte, NC
08.2017 - 09.2023
- Reconciled bank accounts, credit lines, and financial records, ensuring accuracy and audit readiness
- Investigated discrepancies and resolved financial issues efficiently
- Generated invoices and tracked payment progress to support financial operations
Service Cashier Lead
Hendrick Automotive Group
Charlotte, NC
07.2015 - 08.2017
- Managed customer transactions, billing, and payment processing with accuracy and efficiency
- Resolved customer concerns and ensured high levels of customer satisfaction
- Supervised cashier operations, including scheduling and cash drawer accountability
- Maintained compliance with service and warranty policies
Education
B.S. - Business Administration
University of North Carolina
Charlotte, NC2029
Associate of Arts - Business Studies
Central Piedmont Community College
Charlotte, NC2026
Associate of Science -
Universidad Santiago De Guayaquil
Ecuador2016
Skills
- Territory Sales & Growth Strategy
- Contractor & Distributor Relationships
- Demand Generation & Pull-Through Sales
- Project Tracking & Pipeline Management
- Consultative Selling & Negotiation
- Customer Engagement & Retention
- Sales Presentations & Communication
- Cross-Functional Collaboration
- CRM & Sales Tools (PriceFX, Dodge, CT Connect)
Certification
- Master Craftsman Credential – CertainTeed
- Professional Selling Skills (PSS)
- Roofing & Siding Installation Training
- GBB Sales Training
LANGUAGES
English – Native/Bilingual
Spanish – Native/Bilingual
Timeline
Concierge Supervisor / Inside Sales Supervisor
CertainTeed
03.2026 - Current
Territory Support / Inside Sales Representative
CertainTeed
09.2023 - 03.2026
Talent Acquisition Support / Translator & Interpreter
QXO
02.2023 - 09.2023
Diversity & Inclusion Council Member
QXO
08.2022 - 09.2023
Inside Sales Representative Lead
QXO
08.2017 - 09.2023
Reconciliation Specialist
QXO
08.2017 - 09.2023
Service Cashier Lead
Hendrick Automotive Group
07.2015 - 08.2017
B.S. - Business Administration
University of North Carolina
Associate of Arts - Business Studies
Central Piedmont Community College
Associate of Science -
Universidad Santiago De Guayaquil