Geneo Johnson
Charlotte
Summary
To use my diverse skills and abilities in an administrative capacity. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Charley's Philly Cheese Steak
06.2025 - Current
- Oversaw daily operations, ensuring alignment with company goals and operational efficiency.
- Developed and implemented strategic initiatives to enhance team performance and customer satisfaction.
- Coordinated cross-functional teams to streamline processes and improve service delivery.
- Analyzed market trends to inform business strategies and drive competitive advantage.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Charleys Philly Cheese Steak
09.2024 - 06.2025
- Assisted in daily operations, ensuring efficient workflow and optimal resource allocation.
- Developed training materials for new staff, enhancing onboarding process and team performance.
- Monitored inventory levels, implementing procedures to improve stock management accuracy.
- Collaborated with team members to streamline communication, resulting in improved project coordination.
- Maintained compliance with company policies and industry regulations during operational activities.
- Conducted data analysis on sales trends, providing actionable insights for strategic planning discussions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Leader
Charleys Philly Cheese Steak
01.2024 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Department Supervisor
Salvation Army ARC.
08.2023 - 02.2024
- Started out working in the sorting department August 10, 2023 sorting clothes in appropriate price ranges
- August 23, 2023 i was promoted to the baler position machine operator, making bales transportation bales on forklift
- Also loading scheduled truck pick ups, record keeping of bales made
- September 3, 2023 I was promoted to Dock supervisor where I Managed a team of 3-7 individuals that completed various task depending on their WTA (Work Therapy Assignment) such as loading and unloading company truck
- Over looking Donation area ensuring each job was completed efficiently while maintaining a clean safe environment
- Trained new employees on overall company and department-specific policies and procedures.
Heavy Machine Operator
Masterbrand Cabinets
06.2022 - 12.2022
- Assemble Cabinet doors, performing Lockout/Tag out
- Maintenance of the machinery ensuring equipment perform without damage to product
- Maintain record keeping.
Education
Diploma -
University Heights High School
01.2014
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Team Collaboration and Leadership
Certification
Forklift License
Timeline
General Manager
Charley's Philly Cheese Steak
06.2025 - Current
Assistant Manager
Charleys Philly Cheese Steak
09.2024 - 06.2025
Shift Leader
Charleys Philly Cheese Steak
01.2024 - 09.2024
Department Supervisor
Salvation Army ARC.
08.2023 - 02.2024
Heavy Machine Operator
Masterbrand Cabinets
06.2022 - 12.2022
Diploma -
University Heights High School