Gemilya Wright
Durham
Summary
Dynamic professional with a proven track record at Harris Teeter, excelling in team collaboration and customer service. Recognized for enhancing operational efficiency and implementing effective problem-solving strategies. Strong organizational skills and adaptability led to improved workflow and guest satisfaction, ensuring high standards in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Fuel Lead
Harris Teeter
Durham, NC
05.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Housekeeping Team Leader
Duke Regional Hospital
Durham, NC
12.2019 - 04.2024
- Supervised housekeeping staff to ensure adherence to safety protocols and cleanliness standards.
- Conducted regular inspections of patient rooms and common areas for cleanliness and organization.
- Trained new team members in effective cleaning techniques and best practices for infection control.
- Implemented efficient scheduling for housekeeping tasks to maximize workflow and minimize downtime.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs and hospital requirements.
- Led initiatives to improve overall sanitation processes, enhancing patient satisfaction scores related to cleanliness.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed team productivity and workflow to exceed quality standards.
General Manager
Burger King
Durham, NC
06.2013 - 10.2018
- Led daily operations, ensuring efficient workflow and high service standards.
- Developed and implemented training programs to enhance team performance and customer satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Oversaw staff scheduling, balancing labor costs with operational needs for peak efficiency.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Implemented cost-saving initiatives that improved overall restaurant profitability without compromising quality.
- Collaborated with corporate leadership to align local strategies with broader business goals and objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
GED -
Earl C Clements Job Corp Center
Morganfield, KYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Fuel Lead
Harris Teeter
05.2024 - Current
Housekeeping Team Leader
Duke Regional Hospital
12.2019 - 04.2024
General Manager
Burger King
06.2013 - 10.2018
GED -
Earl C Clements Job Corp Center