Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Geetha Ganesan

Charlotte

Summary

Results-oriented people/ program manager with over 10 years of experience in program management, learning technology, and LMS software implementation. Proven track record of driving projects to completion on time while effectively managing escalations and anticipating bottlenecks. Skilled in building and leading agile teams to enhance operational efficiency through technology and AI tools. Strong ability to support senior leadership initiatives and achieve cross-organizational goals, delivering measurable business impact.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager II, Program Management

Amazon.com
Virtual NC
03.2024 - Current
  • Managed two verticals: Suspicious Activity Monitoring and Risk and Compliance Solutions training programs.
  • Led a team of four LXDs, two Program Managers, and one Training Coordinator to ensure compliance for 11 Amazon regulated payments entities globally.
  • Developed strategies and roadmaps aligned with business objectives, reporting on Director and VP level goals.
  • Conducted training on Anti-Money Laundering, Counter Financing of Terrorism, and Business Continuity Planning.
  • Facilitated prioritization of projects, connecting stakeholders and empowering teams to innovate learning solutions.
  • Supported internal and external compliance audits while enhancing automation processes through technology and AI tools.
  • Created training modules to onboard and upskill investigators based on investigation queue volumes.
  • Established evaluation standards for LXD performance, developing an app for talent review narratives.

Program Manager II, Program Management

Amazon.com
Virtual NC
09.2022 - 03.2024
  • Program managed Registration and Compliance Operations and Risk and Compliance Solutions training initiatives for global investigators.
  • Strategized roadmap and content strategy for owned business verticals.
  • Collaborated with Learning Tech Operations and Learning Experience Design teams to prioritize and deliver projects on schedule.
  • Documented processes and workflows, providing updates to senior management.
  • Created automated dashboard reporting on open projects, priorities, and timelines.
  • Oversaw training approval process for all RCO and RCS training content.
  • Supported communications through monthly newsletters and performance reviews.
  • Partnered with Global Standards and Compliance team to develop training strategies and launch roadmaps.

Program Manager II

Amazon Web Services
Virtual NC
08.2020 - 08.2022
  • Led team of two Training Coordinators in providing Learning Management Systems consultation across Data Center Learning organization.
  • Defined and implemented scalable solutions to meet learning and business needs through LMS.
  • Evaluated existing LMS processes to identify and address areas for improvement.
  • Automated reports and dashboards, ensuring consistent and clean downstream data flow.
  • Trained stakeholders on efficient LMS usage and mentored business partners for optimal engagement.
  • Created and updated process workflows to integrate new product releases from external vendors.
  • Developed job aids and hosted office hours to enhance self-service capabilities for teams.
  • Collaborated with Business Intelligence Engineer to automate processes and define backend data logic.

Training Specialist II

Duke Energy Corporation
Charlotte NC
08.2019 - 01.2020
  • Acted as LMS Super User for Human Resources, enhancing system functionality.
  • Collaborated with HR Operations and LMS product teams to define functional roadmap for Cloud-based LMS releases.
  • Identified optimization opportunities within LMS to improve user experience.
  • Analyzed and updated integration code logic with cross-functional and technical teams to align with business needs.
  • Delivered Enterprise Security trainings in LMS, leveraging enhanced features to address product issues.
  • Automated reports from Cornerstone, reducing data issues in Workforce Hub integration.

Business Analyst/ LMS Implementation Specialist

Duke Energy Corporation
08.2018 - 08.2019
  • Executed Cornerstone LMS implementation for Duke Energy Corporation under contract.
  • Collaborated with cross-functional teams to ensure successful data migration and deployment.
  • Managed NERC CIP business unit for smooth transition to new LMS.
  • Developed governance model while implementing process improvements using Visio.
  • Led workstreams to facilitate training and transition for learning administrators.
  • Maintained documentation and provided ongoing support to learning administrators.
  • Managed security roles and permissions within Cornerstone for all administrators.
  • Conducted UAT, regression, and performance testing for CSOD integration.

LMS Administrator for Cornerstone Implementation Project

Volt Workforce Solutions
Durham NC
04.2018 - 07.2018
  • Contracted with BIOMERIEUX Inc. for Cornerstone LMS implementation alongside Customer Education team.
  • Executed UAT testing by creating and executing verification test scripts for browser and mobile platforms.
  • Configured production environment and developed standard operating procedures.
  • Edited brand logo using Articulate - Storyline and rendered it into SCORM format.

LMS Administrator & Training Coordinator

Acculogix Software Solutions
Bangalore India
02.2016 - 08.2017
  • Contracted with Goldman Sachs & Company with their HCM team for managing internal trainings and LMS (Host: Cornerstone).
  • Responsible for the administration and development of LMS System along with reporting using SAP Business Objects.
  • Also, served as technical support contact for all users/ learning admins of the LMS.
  • Supported companywide New Hire Orientation, Leadership and Technology trainings.
  • Assisted with Software deployment for technology trainings (Hadoop, Spark, Apache).
  • Led vendor management workstream for domestic and international vendor payments.

Senior Process Associate

Accenture
Bangalore India
09.2014 - 02.2016
  • Collaborated with Cisco for administration and development of LMS System hosted on SABA LMS.
  • Administered reports to monitor success criteria effectively.
  • Conducted training sessions via WebEx, assisting trainers with software and logistics.
  • Utilized Incident Management Systems (BMC Remedy) to resolve learner and admin queries promptly.
  • Received Numero Uno award for exceptional performance in February and July 2015.

Education

Bachelor’s - Electronics and Communication Engineering

Anna University
India
01.2014

Skills

  • SQL basics
  • Program oversight
  • Audit compliance
  • LMS expertise
  • Automated processes
  • Training development strategy
  • Risk evaluation
  • Data analytics tools
  • Articulate
  • Adobe Workfront and Asana project tracking
  • HTML5 skills
  • Visio diagramming capabilities
  • SCORM and XAPI knowledge
  • AICC package creation
  • Cornerstone, Intellum and Sumtotal platforms expertise

Websites

Certification

Google’s Data Analytics Certificate 2023 - No expiration date

SQL Bootcamp Certificate on Udemy 2022 - No expiration date

Learning and Development certificate from UNC Charlotte 2019 - No expiration date

Timeline

Manager II, Program Management

Amazon.com
03.2024 - Current

Program Manager II, Program Management

Amazon.com
09.2022 - 03.2024

Program Manager II

Amazon Web Services
08.2020 - 08.2022

Training Specialist II

Duke Energy Corporation
08.2019 - 01.2020

Business Analyst/ LMS Implementation Specialist

Duke Energy Corporation
08.2018 - 08.2019

LMS Administrator for Cornerstone Implementation Project

Volt Workforce Solutions
04.2018 - 07.2018

LMS Administrator & Training Coordinator

Acculogix Software Solutions
02.2016 - 08.2017

Senior Process Associate

Accenture
09.2014 - 02.2016

Bachelor’s - Electronics and Communication Engineering

Anna University

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