Gay Lee

I prepare land for planting corn, soybeans, oats. Change oil.

Answered phones, keyed patient information in computer in Emergency Room.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Oversaw and organized calendar to schedule reservations and monitor cancellations.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
• Trained staff to provide excellent customer service, apply best practices and comply with procedures.
• Completed late check-ins and directed guests to rooms and facilities.
• Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.