Gavin Fend
Richlands
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Capable of developing strong customer service and sales skills in high-paced retail environment. Demonstrated ability to manage inventory and assist customers in making informed purchasing decisions. Looking to transition into new field, leveraging expertise in communication and problem-solving to drive success in different role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Footwear Associate
Academy Sports + Outdoors
06.2022 - 12.2024
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
- Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Traveled to assist other stores in inventory counts. (North Carolina, Virginia)
Stocker
Five Below
08.2021 - 04.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted customers with special requests, enhancing their shopping experience at the store.
CAP 2 Associate
Walmart
02.2020 - 09.2020
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
Host/Busser
Outback Steakhouse
08.2019 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High school diploma or GED -
Richlands High School
Richlands, NC12.2024
Skills
- Heavy Lifting
- Load & Unload
- Pallet Jack
- Warehouse Experience
- Packaging
- Busser
- Host/Hostess
- Shipping & Receiving
- Materials Handling
- Freight Experience
- Merchandising
- Time Management
- Retail Sales
- Order Picking
- Communication skills
- Personal training
- Organizational skills
- Effective communication
- Basic computer literacy
- Active listening capacity
- Inventory control
- Cross-selling tactics
- Inventory management proficiency
- Physical stamina and endurance
Certification
Driver's License
Personal Information
- Title: Confident Hardworking Leader
- Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Interests
- High-Intensity Interval Training
- Gym Workouts
- Committed to improving personal fitness through regular participation in [sport]
- Auto Repair/Restoration
- Personal Development and Self-Improvement
- Professional Sports
- Helping others in achieving their goals
- I like working with my hands and fixing things
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Footwear Associate
Academy Sports + Outdoors
06.2022 - 12.2024
Stocker
Five Below
08.2021 - 04.2022
CAP 2 Associate
Walmart
02.2020 - 09.2020
Host/Busser
Outback Steakhouse
08.2019 - 01.2020
Driver's License
High school diploma or GED -
Richlands High School
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