Gary Douglas
Durham
Summary
Experienced individual with comprehensive background in probation and parole services. Successfully managed caseloads and facilitated rehabilitation programs for offenders, contributing to reduced recidivism rates. Demonstrated strong communication and conflict resolution skills to effectively engage with diverse populations.
Overview
9
9
years of professional experience
Work History
Probation Parole Officer
North Carolina Department of Adult Corrections
11.2023 - Current
- Conducted thorough risk assessments to evaluate offender needs and potential for reoffending.
- Developed individualized case management plans to enhance rehabilitation and support successful reintegration.
- Supervised a caseload of adult/juvenile offenders, enduring compliance with court ordered conditions.
- Performed risk and needs assessments using evidence-based assessment tools.
- Monitored compliance with substance abuse treatment, mental health services, and community programs.
- Conducted crisis intervention and conflict de-escalation.
- Case management- Managed client service plans, conducted assessments, and coordinated community resources
- Prepared legal documents and maintained case files.
- Developed individualized supervision plans based on offender risk level.
- Maintained facility safety, supervised inmates, and enforced regulations.
Field Technician
City of Durham
12.2019 - 09.2023
- Submitted regular reports on service work performed, outstanding deficiencies and general system status.
- Coordinated with other contractors at job sites to ensure timely completion of tasks without compromising safety standards.
- Enhanced video quality through the proper positioning and calibration of cameras, ensuring clear footage in all conditions.
- Developed customized documentation for each client''s specific procedures, ensuring accurate record-keeping and efficient troubleshooting processes.
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
- Performed software updates regularly to maintain optimal system performance and minimize vulnerability risks from cyber threats.
- Assisted investigators in reviewing recorded footage during cases involving criminal activity or safety hazards on premises.
- Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.
- Conducted thorough site assessments prior to initiating work, identifying potential challenges and developing appropriate solutions.
- Completed projects within budget constraints while maintaining high-quality results, optimizing resource allocation and cost efficiency.
Field Technician
Google
06.2016 - 10.2019
- Installed and configured field equipment to ensure optimal functionality and performance.
- Conducted routine maintenance on technical systems to enhance reliability and reduce downtime.
- Executed troubleshooting procedures to identify and resolve equipment malfunctions efficiently.
- Collected and analyzed data to identify trends and inform operational improvements.
- Assisted in developing technical documentation for various field processes and equipment.
- Facilitated communication between field teams and management to report project status and challenges.
- Resolved complex technical issues by employing systematic troubleshooting techniques and teamwork.
- Kept detailed records of field measurements and data.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, North Carolina, NC05-2015
Skills
- Problem solving
- Driving results
- Case management
- Crisis intervention
- Risk reduction
- Compliance management
- Mental health
- Conflict resolution
- Rehabilitation
- Treatment planning
Timeline
Probation Parole Officer
North Carolina Department of Adult Corrections
11.2023 - Current
Field Technician
City of Durham
12.2019 - 09.2023
Field Technician
Google
06.2016 - 10.2019
Bachelor of Science - Psychology
North Carolina Central University