Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Garrett Shearin

Charlotte

Summary

Dynamic Customer Service Manager with a proven track record at Piedmont Airlines, achieving MBR goals consistently. Skilled in analytical problem-solving and client support, I fostered a collaborative team environment, enhancing supervisor retention through effective coaching. Proficient in Microsoft Excel, I drive service excellence and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Piedmont Airlines
02.2022 - Current
  • Made MBR goal 6 months in a row.
  • Took ownership of MBR issues and followed problems through to resolution.
  • Managed a team of baggage supervisors, fostering a positive work environment focused on teamwork and collaboration.
  • Improved baggage supervisor retention by coaching polices and procedures and daily support.

Piedmont Airlines

Customer Service Ramp Unit Manager
06.2021 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Baggage Supervisor

Piedmont Airlines
04.2019 - 06.2021
  • Conducted performance evaluations for team members, identifying areas for improvement and opportunities for professional growth.
  • Collaborated with ML airlines to improve coordination of baggage transfers between flights.
  • Managed personnel schedules, ensuring adequate staffing levels during peak travel times for seamless operations.
  • Enhanced agent satisfaction with swift resolution of time clock issues and policies and procedure concerns.

Ramp Agent

Piedmont Airlines
09.2018 - 04.2019
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Education

Biology

Johnson C. Smith University
Charlotte, NC

Skills

  • Client support
  • Analytical problem-solving
  • Experienced with Microsoft Excel
  • Service-driven

Accomplishments

Duty Manager's program

Corrective Counseling training

The Art of Resume Writing

Timeline

Customer Service Manager

Piedmont Airlines
02.2022 - Current

Piedmont Airlines

Customer Service Ramp Unit Manager
06.2021 - 06.2021

Baggage Supervisor

Piedmont Airlines
04.2019 - 06.2021

Ramp Agent

Piedmont Airlines
09.2018 - 04.2019

Biology

Johnson C. Smith University

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Garrett Shearin