Garfield Oates
Angier,NC
Summary
- Dynamic Area Operations Manager with a proven track record in operational efficiency, staff training, and performance. Committed to enhancing customer service and driving team success across multiple locations.
- Experienced operations leader skilled in staff supervision and effective training program development. Successfully led cross-functional teams to improve operational performance and customer satisfaction, fostering a positive work environment that enhances service quality and great service.
Overview
24
24
years of professional experience
Work History
Area Operations Manager
SUBWAY®Restaurants (DBA: Jihad Enterprise Inc.)
05.2011 - 06.2025
- Oversaw daily operations, ensuring compliance with health and safety standards across all locations.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Analyzed sales data to identify trends, providing actionable recommendations for menu optimization.
- Led cross-functional teams in executing strategic plans to enhance overall operational performance.
- Coordinated marketing initiatives to drive customer engagement and increase brand visibility in the community.
- Mentored store managers on best practices for staff development and conflict resolution strategies.
- Conducted regular audits to evaluate operational effectiveness and ensure adherence to company policies.
Multi-Unit Manager
SUBWAY®Restaurants (DBA: Jihad Enterprise Inc.)
12.2007 - 04.2011
- Oversaw daily operations across multiple restaurant locations, ensuring adherence to brand standards.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
- Analyzed sales data to identify trends, driving strategic decisions that improved profitability.
- Developed and maintained inventory management systems, reducing waste and optimizing supply chain processes.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Restaurant Manager
SUBWAY®Restaurants (DBA: Jihad Enterprise Inc.)
02.2003 - 11.2007
- Oversaw daily operations, making sandwiches, cleaning, ensuring adherence to health and safety standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management processes, reducing waste and improving supply chain efficiency.
- Developed employee schedules, optimizing labor costs while maintaining service quality.
- Enhanced customer satisfaction through proactive problem-solving and feedback implementation.
Restaurant Supervisor
Carl's Jr (Hardees)
01.2001 - 08.2003
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Managed vendor relationships to ensure timely delivery of supplies and materials.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained accurate records of sales, labor and other costs.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Monitored food inventory and supplies to prevent waste.
Education
Associate of Arts - Business Administration
Central Carolina Community College
Sanford, NCHigh School Diploma -
Herbert Morrison Technical High
Montego Bay, Jamaica06.1997
Skills
- Performance analysis
- Excellent interpersonal skills
- Operational efficiency
- Standard operating procedures
- Warehouse management
- Staff supervision
- Inventory monitoring
- Customer service
- Excellent communication
- Self motivation
- Staff training
- Delegating work
- Staff hiring
Affiliations
- Rotary International
Languages
Spanish
Limited Working
Timeline
Area Operations Manager
SUBWAY®Restaurants (DBA: Jihad Enterprise Inc.)
05.2011 - 06.2025
Multi-Unit Manager
SUBWAY®Restaurants (DBA: Jihad Enterprise Inc.)
12.2007 - 04.2011
Restaurant Manager
SUBWAY®Restaurants (DBA: Jihad Enterprise Inc.)
02.2003 - 11.2007
Restaurant Supervisor
Carl's Jr (Hardees)
01.2001 - 08.2003
Associate of Arts - Business Administration
Central Carolina Community College
High School Diploma -
Herbert Morrison Technical High