Recent graduate from RCCC with a strong work ethic and dedication to continuous learning. Eager to expand expertise in IT/cybersecurity and collaborate with industry experts to enhance skills and deepen knowledge. Passionate about advancing career through hands-on experience and professional development opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
WBL ITS Help Desk Internship
Rowan Cabarrus Community College
Salisbury, NC
01.2025 - 04.2025
Maintained equipment on campus doing ITS jitbit tickets for students and staff.
Assisted with software installations, inventory, and joining computers to RCCC domains while troubleshooting any other technical issues that occurred to keep campus up to date and operational.
Constant cable management, re-imaging devices into Windows 11, and adding devices to correct Intune tenant.
Handling software installations from RCCC Network Shares such as Google Chrome, Firefox, Office 21, VLC Media Player, or others depending on specific software needs.
Renaming devices, managing cameras, webcams, and TV's potential issues.
Retail Sales Associate/Floor Staff
The Depot at Gibson Mill: Antique and Designer Mall
Concord, NC
12.2019 - Current
Greet customers and help with product questions, selections, and purchases while locating, memorizing, and moving items in 600+ antique booths.
Making 100+ monthly calls dealing with prices or questions on merchandise to make sales.
Assist in floor moves, display maintenance, housekeeping, and monitoring floor/inventory stock.
Play a key role in the success of hitting many monthly sales goals.
Maintain calm demeanor and professionally manage issues in busy, fast paced situations.
Boosted customer satisfaction levels through exceptional customer service, addressing concerns promptly, and providing a welcoming store environment.
Antique/Vintage Booth Vendor
(August, 2023 - PRESENT)
Constantly finding, cleaning, and restocking personal booths with quality products.
Inventory and pricing all items to track monthly profits.
Average over $1500 in monthly sales.
Education
Associate of Applied Science - Information Technology, Cybersecurity
Rowan Cabarrus Community College
Concord, NC
05.2025
STEM Graduate - undefined
Central Cabarrus High School
Concord, NC
06.2022
Skills
Hardware and software support
Troubleshooting
Interpersonal skills
Organizational proficiency
Efficient time management
Collaborative teamwork
Critical thinker
Clear and concise communication
Positive attitude
Certification
IC3 Digital Literacy Master Certification (August 19, 2024)
Timeline
WBL ITS Help Desk Internship
Rowan Cabarrus Community College
01.2025 - 04.2025
Retail Sales Associate/Floor Staff
The Depot at Gibson Mill: Antique and Designer Mall
12.2019 - Current
STEM Graduate - undefined
Central Cabarrus High School
Associate of Applied Science - Information Technology, Cybersecurity
Fire Ground Facility Representative / Instructor at Rowan Cabarrus Community CollegeFire Ground Facility Representative / Instructor at Rowan Cabarrus Community College