Gabrielle Goenaga
Boone
Summary
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Rita's Ice
08.2022 - 08.2025
- Prepared and served Italian ice, frozen custard, and other frozen treats according to company recipes, maintaining high product quality and food safety standards
- Opened and closed the store independently, securing inventory and following end-of-day protocols
- Operated cash register: accepted payments, processed customer transactions, handled cash, credit, and balanced till at end of shift
- Trained new team members in proper product prep, customer service, and store policies (including safety and sanitation)
- Maintained store cleanliness: work areas, equipment, customer-facing areas, interior & exterior, according to checklist standards
- Delivered friendly, efficient customer service; greeted customers, took orders, addressed questions or concerns, upheld brand service expectations
- Handled inventory tasks: monitoring supplies, restocking, assisting with placing orders or managing incoming shipments as needed
- Worked shifts during busy times including weekends, evenings, and holidays; multitasked and stayed productive in fast‑paced environment
Customer Service Associate
Philly Pretzel Factory
11.2024 - 01.2025
- Prepared soft pretzels from scratch: mixed dough, twisted, baked, salted, and packaged products according to company standards
- Operated cash register, processed customer transactions, handled cash and credit payments with accuracy
- Delivered exceptional customer service: greeted customers, took orders, answered questions, and resolved issues promptly
- Opened and/or closed store procedures: set up work stations, restocked inventory, cleaned, and secured premises
- Assisted in training new team members on pretzel preparation, safety protocols, customer service, and store policies
- Maintained high standards of sanitation and food safety: cleaned equipment, work surfaces, and kitchen tools; followed handling guidelines
- Managed time effectively during peak periods to ensure prompt service and maintain quality under pressure
- Monitored and restocked supplies (dips, packaging, ingredients) to keep production consistent
Education
High School Diploma -
Carmel Christian
Matthews, NC05-2025
No Degree - English
Appalachian State University
Boone, NC05-2029
Skills
- Customer service
- Problem resolution
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Inventory control
- Staff education and training
- Service upselling
Timeline
Customer Service Associate
Philly Pretzel Factory
11.2024 - 01.2025
Customer Service Associate
Rita's Ice
08.2022 - 08.2025
High School Diploma -
Carmel Christian
No Degree - English
Appalachian State University
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