Gabriella Mahecha-Zorrilla
Wake forest
Summary
Dedicated team member with a proven track record in enhancing guest experiences. Skilled in effective communication and upselling strategies, committed to delivering exceptional customer satisfaction in fast-paced environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Restaurant Team Member
Whatabuger
Wake Forest, NC
02.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to food safety and sanitation guidelines.
- Collaborated with team members to maintain high standards of cleanliness and organization in dining area.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Streamlined order processing by effectively utilizing point-of-sale systems for accuracy.
- Managed inventory levels by restocking supplies promptly to meet customer demands during peak hours.
- Implemented upselling techniques, contributing to increased sales through enhanced product knowledge.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Support Staff Member
Polar Ice House At The Factory
Wake Forest, NC
04.2024 - 07.2026
- Assisted in daily operations to ensure smooth functioning of facility activities.
- Maintained cleanliness and organization of ice rink and surrounding areas.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Operated cash register efficiently during peak hours, ensuring accurate transactions.
- Trained new staff on operational procedures and safety protocols effectively.
- Collaborated with team members to restock supplies and maintain inventory levels.
Prep Dishwasher
El Chapin Restaurant & Grill
Wake Forest, NC
09.2025 - 11.2025
- Operated dishwashing machinery to ensure efficient cleaning of kitchenware and equipment.
- Maintained cleanliness and organization of dishwashing area to support kitchen operations.
- Collaborated with kitchen staff to ensure timely availability of clean dishes for food preparation.
Education
No Degree -
Wake Forest Highschool
Wake Forest, NCSkills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Hygiene practices
- Guest experiences
- Verbal and written communication
- Upselling strategies
- Table service
Certification
Food Safety Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Restaurant Team Member
Whatabuger
02.2026 - Current
Prep Dishwasher
El Chapin Restaurant & Grill
09.2025 - 11.2025
Support Staff Member
Polar Ice House At The Factory
04.2024 - 07.2026
No Degree -
Wake Forest Highschool