Gabriela Garcia
Charlotte
Summary
Experienced and detail-oriented professional with strong organizational capabilities to handle multiple projects simultaneously while ensuring accuracy. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
06.2023 - 09.2024
- Helped customers navigate store, complete sales, and process returns.
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
- Resolved customer concerns using strong communication and conflict management skills.
- Assisted customers with sales and service needs.
- Built attractive displays and merchandised products.
- Informed customers of promotions and special offers to increase sales.
- Managed multiple tasks simultaneously while meeting deadlines.
- Handled stressful situations professionally and multitasked with ease.
- Answered customers' questions about products, prices and availability.
Sales Lead
Sally Beauty
09.2023 - 05.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
Secretary
East Carolina University Sociology Department
10.2022 - 09.2023
- Fielded incoming calls and took detailed messages.
- Established office procedures, priorities and deadlines.
- Kept office equipment stocked, operational and ready for use.
- Used scanner, printer and common office IT equipment.
- Operated photocopier and distributed document copies to relevant staff.
- Maintained advanced knowledge of Microsoft Office and common office software.
- Compiled records, materials and forms needed to handle different requests.
- Ordered, dispensed and organized office supplies for team use.
- Organized and updated file systems, keeping records easily retrievable.
- Answered multi-line phone system, determining next steps to assist staff and customers.
Cashier/Team Leader
Mcalisters Deli
08.2020 - 05.2023
- Assessed cashier performance and recommended supplemental training opportunities.
- Greeted and engaged customers, answered questions and offered product recommendations to meet needs.
- Sought out customers to help, inquired about needs and anticipated concerns.
- Informed customers of promotions and special offers to increase sales.
- Answered incoming telephone calls to provide information and respond to questions.
- Cross-trained additional employees and adapted workflows to meet current needs.
- Preserved appearance of checkout area, directing cashiers through restocking and shelf resets.
- Resolved customer complaints with tact to achieve full satisfaction.
- Assisted with tagging, rotating and replenishing stock for front-lane displays.
Education
High School -
South Mecklenberg High School
06.2022
Skills
- Hospitality and accommodation
- Task prioritization
- Service-oriented
- Strong communication
- Positive and professional
- Problem-solving
- Computer literacy
Languages
Spanish
Full Professional
Timeline
Sales Lead
Sally Beauty
09.2023 - 05.2024
Sales Associate
Tommy Hilfiger
06.2023 - 09.2024
Secretary
East Carolina University Sociology Department
10.2022 - 09.2023
Cashier/Team Leader
Mcalisters Deli
08.2020 - 05.2023
High School -
South Mecklenberg High School
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