Gabriela Feijoo
Winston Salem
Summary
My hospitality as a server at The Sherwood, has shown me how to take care of my customers and pertain to their needs. I love working with other people and making sure that customers are satisfied with their experience. If I ever mess up, I immediately find the solution. I grew up working at my parents VIP Nutrition shop, so I’ve been around people for as long as I can remember. I am very social. Anything I can do to improve your work environment, I am all ears, to listen and to learn!
Overview
5
5
years of professional experience
Work History
Server
The Sherwood
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager's Assistant
VIP Nutrition
01.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess Manager
Hakkachow
01.2022 - 05.2022
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
Education
Associates In Arts - Political Science
Forsyth Technical Community College
Winston-Salem, NC05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Table bussing
Languages
Spanish
Native or Bilingual
Timeline
Server
The Sherwood
05.2022 - Current
Hostess Manager
Hakkachow
01.2022 - 05.2022
Manager's Assistant
VIP Nutrition
01.2020 - Current
Associates In Arts - Political Science
Forsyth Technical Community College
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