GABRIELA ALVAREZ
SELMA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Chiropractic Assistant/Office Assistant
Eric Smith
05.2018 - 11.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Receptionist/Interpreter
Carolina Support Services
09.2013 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Secretary/Interpreter
DESTINY COUNSELING CONNECTION
07.2011 - 11.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported children''s social development by facilitating interactions among peers during group activities.
- Assisted in planning special events such as holiday celebrations or themed days, creating memorable experiences for both kids and parents.
Sales Associate
Rack Room Shoes Inc.
09.2007 - 10.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL05.2011
No Degree -
Smithfield-Selma High School
Smithfield, NC05.2010
Skills
- Appointment Scheduling
- Organizational Skills Development
- Patient information maintenance
- Massage therapies
- Patient Scheduling
- Office Support
- Medical Assistant
- Customer Service
- Positive Attitude
- Time Management
- File Organization
- Verbal Communication
Timeline
Chiropractic Assistant/Office Assistant
Eric Smith
05.2018 - 11.2021
Receptionist/Interpreter
Carolina Support Services
09.2013 - 05.2015
Secretary/Interpreter
DESTINY COUNSELING CONNECTION
07.2011 - 11.2011
Sales Associate
Rack Room Shoes Inc.
09.2007 - 10.2009
High School Diploma -
Haines City Senior High School
No Degree -
Smithfield-Selma High School
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