Gabriel Dercole
Raleigh
Summary
Motivated Customer Service Worker with a passion to connect and support the customer base. Well experienced with Oracle Restaurant POS systems and money handling. Demonstrates proficiency in managing tasks efficiently while maintaining a high standard of quality. Seeking to transition into a new field where these skills can contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Raleigh, NC
03.2022 - 02.2026
- Prepared high-quality beverages according to standardized recipes, ensuring consistency and customer satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety standards at all times.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Delivered exceptional customer service by engaging with patrons and resolving issues promptly.
Host
Cracker Barrel Old County Store
Fayetteville, NC
07.2021 - 03.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Monitored dining area cleanliness, ensuring compliance with health regulations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
High School Diploma -
Gray's Creek Highschool
Hope Mills, NC05-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- POS systems
- Up-selling
- Conflict resolution
Accomplishments
Received award for Partner of the Quarter
Timeline
Barista
STARBUCKS COFFEE COMPANY
03.2022 - 02.2026
Host
Cracker Barrel Old County Store
07.2021 - 03.2022
High School Diploma -
Gray's Creek Highschool