Gabriel Claiborne
Thomasville
Summary
Professional with experience in Service Training Management, specializing in curriculum development and instructional design. Proven ability to implement impactful training initiatives that enhance team collaboration and performance. Strong expertise in adapting to evolving needs while delivering measurable outcomes.
Overview
10
10
years of professional experience
Work History
Field Service Training Manager
Avante Health Solutions
2024.11 - Current
- Developed comprehensive training curriculum tailored to diverse learning needs and industry standards.
- Established efficient record-keeping processes for tracking training sessions and participant progress.
- Enhanced training processes, ensuring consistency and quality across all internal and customer training programs.
- Coordinated seamless logistics for internal and customer training classes, optimizing resource allocation and scheduling.
- Facilitated collaboration between department leads and customers to tailor training content to specific needs.
- Implemented feedback mechanisms to continuously improve training effectiveness and participant engagement.
- Increased training program reach and impact by leveraging digital platforms for remote learning.
- Conducted needs assessments to identify and address skill gaps within teams and departments.
Service Support Engineer
Avante Health Solutions
2023.07 - 2024.11
- Primary instructor for Junior Field Engineer Program
- Created training curriculum and training record-keeping processes
- Assisted field service team by handling overflow service calls
- Assisted national tech support team by handling overflow calls
Field Service Engineer
Avante Health Solutions
2022.09 - 2023.07
- Conducted CT and CV system PM’s, repairs, upgrades, and installations
- Scheduled service appointments with customers and kept detailed service records
- Completed all repairs and paperwork in a timely manner
Parts Testing Technician
Avante Health Solutions
2021.06 - 2022.09
- Maintained four CT test systems
- Tested parts and kept detailed records of results
- Collaborated with the parts repair department to identify points of failure and create repair and testing procedures
Math Teacher
Kuyper Prep School
2015.07 - 2020.09
- Proficient in the instruction of Algebra, Geometry, Trigonometry, and Pre-Calculus.
- Created over 500 online videos to supplement classroom instruction.
- Created and implemented STEAM projects into annual curriculum.
Education
High School Diploma -
Kuyper Preparatory
San Diego, CA2008-05
Bachelor of Arts - Education
San Diego Christian College
Santee, CA2019-05
Skills
- Client relations management
- Training program development
- Curriculum design
- Troubleshooting and repair
- Foster teamwork and cooperation
- Analytical decision maker
- Philips CT: Big Bore, Brilliance 6-64, Ingenuity
- Philips CV/IGT: Allura FD Systems
- Siemens CT: Sensation, Definition, Emotion, and Flash
- GE CV/IGS: Innova/IGS Series
- Siemens CV: Axiom Artis
Accomplishments
Developed the curriculum for the Junior Field Service Engineer program at Avante Health Solutions. Established the Field Service Engineer Foundations training program for Avante Health Solutions.
Timeline
Field Service Training Manager
Avante Health Solutions
2024.11 - Current
Service Support Engineer
Avante Health Solutions
2023.07 - 2024.11
Field Service Engineer
Avante Health Solutions
2022.09 - 2023.07
Parts Testing Technician
Avante Health Solutions
2021.06 - 2022.09
Math Teacher
Kuyper Prep School
2015.07 - 2020.09
High School Diploma -
Kuyper Preparatory
Bachelor of Arts - Education
San Diego Christian College