Nicole Overton
Hickory
Summary
Goal-oriented manager with distinguished experience in Automotive Dealerships and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
Work History
Internet Sales Manager
Spruce Pine Chevrolet GMC
07.2023 - 04.2024
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Insurance Producer & Recruiter
NASB
05.2022 - 07.2023
- Worked in high-volume, competitive sales environment.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Set up policies and completed all documentation.
- Adhered to all regulations for insurance sales.
Internet Sales/Internet Sales Manager
Toyota Of Gastonia
06.2019 - 05.2022
- Ensure compliance of all laws and regulatory obligations within dealership.
- Responded to internet inquiries and phone calls in timely matter.
- Securing financing, collecting required documents, collecting down payments, assisting with loan processing and monitoring.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Identified opportunities for growth within NC territory and collaborated with sales teams to reach sales goal.
Business Development Specialist
Toyota Of Rock Hill
08.2017 - 06.2019
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Used CRM to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
Education
Certificate - Recruiting
University of Minnesota - Twin Cities
Minneapolis, MN07.2023
Certificate - Project Management
Google Project Management
Mountain View, CA08.2023
Skills
- Sales Training
- Employee Training
- Staff Management
- Business Development
- Internet Marketing
- Lead Follow-Up
- Recruiting
- Project Planning
- Contract Negotiation Expertise
- Critical Thinking
- Multi-Tasking and Prioritization
- Event Networking
Timeline
Internet Sales Manager
Spruce Pine Chevrolet GMC
07.2023 - 04.2024
Insurance Producer & Recruiter
NASB
05.2022 - 07.2023
Internet Sales/Internet Sales Manager
Toyota Of Gastonia
06.2019 - 05.2022
Business Development Specialist
Toyota Of Rock Hill
08.2017 - 06.2019
Certificate - Recruiting
University of Minnesota - Twin Cities
Certificate - Project Management
Google Project Management
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