Gabe Killian
Lake Toxaway
Summary
Detail-oriented professional with expertise in customer service and quality assurance. Demonstrated success in implementing quality control systems and ensuring compliance with safety standards. Focused on enhancing customer satisfaction and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Deli Clerk
Food Matters Markets
Brevard
04.2025 - Current
- Prepared and sliced deli meats and cheeses for customer orders.
- Maintained cleanliness and organization of deli display case and work area.
- Operated slicing machines and scales safely and efficiently during service.
- Assisted customers with product selection and answered questions about offerings.
- Wrapped, labeled, and stored products according to food safety standards.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
Quality Control Manager
Wilsonville Concrete Products
Wilsonville
05.2024 - 09.2025
- Ensured quality assurance across multiple ready-mix plants by adhering to ACI, ASTM, and DOT standards.
- Conducted field and laboratory testing to assess product performance and regulatory compliance.
- Implemented quality control systems that enhanced consistency and minimized material waste.
- Collaborated with production teams to address and resolve quality issues efficiently.
- Assisted in designing concrete mix formulations tailored to project specifications for cost optimization.
- Trained staff on quality control principles and techniques to elevate team capabilities.
- Managed scheduling procedures while guiding team members toward achieving departmental goals.
- Monitored product trends, recommended necessary adjustments, and established reliable sampling protocols.
Concrete QC/Field Representative
Knife River
Sherwood
01.2020 - 05.2024
- Conducted on-site QC testing for slump, air content, unit weight, and compressive strength to ensure compliance with ACI, ASTM, and DOT standards.
- Served as primary technical contact for contractors, inspectors, and project managers at job sites.
- Provided field adjustments and recommendations to enhance mix performance according to project specifications.
- Collaborated with batch plant operators and dispatch to resolve material issues and adjust mix designs.
- Prepared daily field reports, test results, and compliance documentation for project records.
- Assisted in troubleshooting finishing problems, set-time concerns, and strength discrepancies.
- Trained field personnel and clients on proper sampling, testing, and handling techniques.
Ready-mix Concrete Truck Driver
Knife River
Sherwood
05.2014 - 01.2020
- Operated ready-mix concrete trucks for commercial, residential, and DOT job site deliveries.
- Conducted pre- and post-trip inspections to ensure vehicle safety and compliance with DOT regulations.
- Coordinated deliveries by communicating with dispatch, batch plant, and job site personnel.
- Adjusted slump on-site and after batching to meet specific project requirements.
- Maintained cleanest truck in fleet, enhancing equipment longevity.
- Adhered to company, DOT, and OSHA safety regulations at all times.
- Provided exceptional customer service while representing company standards.
Education
Some College (No Degree) - Business Management
Portland Community College
Hillsboro, ORSkills
- Customer service excellence
- Attention to detail
- Problem solving
- Quality assurance
- Time management
- Upselling strategies
- Team collaboration
- Effective communication
References
References available upon request.
Timeline
Deli Clerk
Food Matters Markets
04.2025 - Current
Quality Control Manager
Wilsonville Concrete Products
05.2024 - 09.2025
Concrete QC/Field Representative
Knife River
01.2020 - 05.2024
Ready-mix Concrete Truck Driver
Knife River
05.2014 - 01.2020
Some College (No Degree) - Business Management
Portland Community College
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