Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Furwah Hassan

Concord

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Utilized proven prospecting techniques to expand and retain client base. High-level client management knowledge and strong collaborative skills leading to optimum outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Account Manager

RYNO Strategic Solutions
03.2023 - Current
  • Build and maintain relationships with clients in the residential and commercial services industry, serving as the point of contact for their marketing needs.
  • Create and implement marketing campaigns that align with the business goals of our clients.
  • Efficiently manage search engine optimization, pay-per-click campaigns, email marketing, and other digital strategies.
  • Regularly conduct meetings with clients to review performance and provide strategic recommendations for their marketing strategy.
  • Meet with prospective clients to provide recommendations for Digital Marketing strategies.
  • Communicate client needs and goals to the internal team of strategists to ensure client satisfaction and retention.
  • Project management for new website implementations, client onboarding, and service updates.
  • Stay up to date with the latest digital marketing trends & market shifts, client industry trends & market shifts.

Support Services Analyst

Steritech
09.2020 - 03.2023
  • Assist in candidate sourcing through online platforms and conduct resume screenings.
  • Coordinate interviews with potential candidates and perform administrative tasks to facilitate the hiring process.
  • Onboard new hires by creating and utilizing SOPs, providing full training on system processes and client support, and facilitating the transition into their roles as Client Program Coordinators.
  • Assess new contracts and change orders daily; monitor and verify accuracy of the implementation of these contracts.
  • Perform daily analysis on internal system data to ensure accuracy and confirm that that our services and results are meeting contractual commitments to our clients.
  • Generate monthly portfolio reports calculating Annual Contract Value (ACV) changes across all clients and report these changes to the Operations team.
  • Complete monthly work order and invoice reporting, as well as other quality checks to ensure all work has been invoiced properly to maximize monthly revenue.
  • Perform QA testing for bug fixes and system enhancements.

Client Program Coordinator

Steritech
03.2017 - 09.2020
  • Manage and maintain strong relationships with assigned clients by understanding their needs and resolving any concerns in a timely manner.
  • Act as one of the main points of contact/liaison between our clients and internal teams by maintaining daily communication with clients in a variety of time zones, ensuring that their needs and our contractual commitments are being met.
  • Attend client-facing meetings to touch base with clients on program updates, as well as internal team meetings for business updates and strategy sessions.
  • Resolve our clients’ concerns or troubleshoot their issues by working with other departments (IT, Billing, Operations) to find solutions or enhancements that will keep the clients satisfied with our services.
  • Manage reporting sites for our clients; customize dashboards and features based on the clients’ requests.
  • Analyze contract information and manage data entry based on those contractual agreements; regularly ensure pricing, scheduling, and all other information is accurate within our systems.
  • Efficiently respond to daily communications from our specialists; ensure that they have the correct work orders and anything else that they need out in the field.

Inside Sales Agent

Red Ventures
09.2016 - 03.2017
  • Complete comprehensive sales training to ensure efficient product knowledge, strengthen sales techniques, and become familiar with the software.
  • Take inbound calls and drive profit for Red Ventures’ business partners.
  • Meet and exceed sales goals while adhering to quality assurance and compliance rules.
  • Use cross-selling and upselling techniques to increase profitability and ensure a positive customer experience.

Education

B.S. of Psychology -

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Client relationship management
  • Project management
  • Contract management
  • Performance reporting
  • Team collaboration
  • Verbal and written communication
  • Sales techniques
  • Interpersonal skills

References

Available upon request

Timeline

Account Manager

RYNO Strategic Solutions
03.2023 - Current

Support Services Analyst

Steritech
09.2020 - 03.2023

Client Program Coordinator

Steritech
03.2017 - 09.2020

Inside Sales Agent

Red Ventures
09.2016 - 03.2017

B.S. of Psychology -

University of North Carolina At Charlotte

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Furwah Hassan