Furwah Hassan
Concord
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Utilized proven prospecting techniques to expand and retain client base. High-level client management knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
Ryno Strategic Solutions
03.2023 - Current
- Build and maintain relationships with clients in the residential and commercial services industry, serving as the point of contact for their marketing needs.
- Create and implement marketing campaigns that align with the business goals of our clients
- Efficiently manage search engine optimization, pay-per-click campaigns, email marketing, and other digital strategies.
- Regularly conduct meetings with clients to review performance and provide strategic recommendations for their marketing strategy.
- Meet with prospective clients to provide recommendations for Digital Marketing strategies.
- Communicate client needs and goals to the internal team of strategists to ensure client satisfaction and retention.
- Project management for new website implementations, client onboarding, and service updates.
- Stay up to date with the latest digital marketing trends & market shifts, client industry trends & market shifts.
Support Services Analyst
Steritech
09.2020 - 03.2023
- Assist in candidate sourcing through online platforms and conduct resume screenings.
- Coordinate interviews with potential candidates and perform administrative tasks to facilitate the hiring process.
- Onboard new hires by creating and utilizing SOPs, providing full training on system processes and client support, and facilitating the transition into their roles as Client Program Coordinators.
- Assess new contracts and change orders daily; monitor and verify accuracy of the implementation of these contracts.
- Perform daily analysis on internal system data to ensure accuracy and confirm that that our services and results are meeting contractual commitments to our clients.
- Generate monthly portfolio reports calculating Annual Contract Value (ACV) changes across all clients and report these changes to the Operations team.
- Complete monthly work order and invoice reporting, as well as other quality checks to ensure all work has been invoiced properly to maximize monthly revenue.
- Perform QA testing for bug fixes and system enhancements.
Client Program Coordinator
Steritech
03.2017 - 09.2020
- Manage and maintain strong relationships with assigned clients by understanding their needs and resolving any concerns in a timely manner.
- Act as one of the main points of contact/liaison between our clients and internal teams by maintaining daily communication with clients in a variety of time zones, ensuring that their needs and our contractual commitments are being met.
- Attend client-facing meetings to touch base with clients on program updates, as well as internal team meetings for business updates and strategy sessions.
- Resolve our clients’ concerns or troubleshoot their issues by working with other departments (IT, Billing, Operations) to find solutions or enhancements that will keep the clients satisfied with our services.
- Manage reporting sites for our clients; customize dashboards and features based on the clients’ requests.
- Analyze contract information and manage data entry based on those contractual agreements; regularly ensure pricing, scheduling, and all other information is accurate within our systems.
- Efficiently respond to daily communications from our specialists; ensure that they have the correct work orders and anything else that they need out in the field.
Inside Sales Agent
Red Ventures
09.2016 - 03.2017
- Complete comprehensive sales training to ensure efficient product knowledge, strengthen sales techniques, and become familiar with the software.
- Take inbound calls and drive profit for Red Ventures’ business partners.
- Meet and exceed sales goals while adhering to quality assurance and compliance rules.
- Use cross-selling and upselling techniques to increase profitability and ensure a positive customer experience.
Education
B.S. of Psychology -
University of North Carolina At Charlotte
Charlotte, NCSkills
- Account and Relationship Management
- Documentation and Reporting
- Project Management
- Written and Verbal Communication
- Candidate Sourcing
- Interview Techniques
- Data Analysis
- Well-versed with Google Suite, Office 365, Salesforce, and ATS and Project Management tools
Websites
References
Available upon request
Timeline
Account Manager
Ryno Strategic Solutions
03.2023 - Current
Support Services Analyst
Steritech
09.2020 - 03.2023
Client Program Coordinator
Steritech
03.2017 - 09.2020
Inside Sales Agent
Red Ventures
09.2016 - 03.2017
B.S. of Psychology -
University of North Carolina At Charlotte
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