Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Frieda Thorne

Middlesex

Summary

A dedicated and driven human resources professional with over 7 years of experience, aspiring to obtain a position where my professional experience will allow me to make an immediate contribution to the organization's personnel management goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Boice-Willis Clinic, P.A.
Rocky Mount
02.2017 - Current
  • Ensured compliance with federal, state and local employment laws.
  • Coordinated employee benefits programs, including health insurance and retirement plans, conducted open enrollment and benefit fairs.
  • Work with carrier companies and brokers to resolve any employee issues.
  • Oversee leave of absence requests, FMLA, and short- and long-term disability programs.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Administer all workers' compensation claims.
  • Handled employee discipline and termination to address policy infractions.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Developed and conducted new employee orientation and training programs for new hires.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Attended conferences, workshops, job fairs and special events to recruit qualified candidates for company.
  • Conducted background checks, drug testing, and reference checks for prospective employees.
  • Provided HR consultation services to leadership and department heads.
  • Held exit interviews and documented information discussed with employees.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Identified, screened and interviewed potential employees.
  • Scheduled meetings with employees to address concerns and grievances.
  • Created job postings, tracked applicants and maintained applicant database.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Practice Manager

Boice-Willis Clinic, P.A.
Rocky Mount
07.2008 - 02.2017
  • Managed a multispecialty medical practice that consisted of a clinical and clerical staff of more than 50 employees and 15 providers.
  • Fulfilled various responsibilities encompassing human resources, purchasing, financial management, process development, and quality assurance initiatives.
  • Conducted interviews, performed performance reviews for new employees, and handled hiring and training.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Complied with OSHA and HIPAA regulations.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Explained policies, procedures and services to patients.

Education

High School Diploma -

Southern Nash High School
Bailey, NC
06-1998

Skills

  • Labor law compliance
  • Benefits administration
  • Workers' compensation
  • Recruitment strategies
  • Conflict resolution
  • HR consulting
  • Team building
  • Effective communication
  • Confidentiality standards
  • Time management
  • Performance assessment
  • Problem-solving abilities
  • Organizational skills
  • Diversity and inclusion
  • Exit interviews
  • Background checks
  • Employee relations
  • Multitasking capacity
  • New employee orientation
  • Administer benefits
  • Onboarding, training, and development

Accomplishments

  • Boice-Willis Clinic WOW award

Certification

  • HR certificate program - October 2018

References

References available upon request.

Timeline

Human Resources Manager

Boice-Willis Clinic, P.A.
02.2017 - Current

Practice Manager

Boice-Willis Clinic, P.A.
07.2008 - 02.2017

High School Diploma -

Southern Nash High School

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Frieda Thorne