Frederica Watkins
Charlotte
Summary
Dedicated mental health professional prepared to bring extensive experience and results-oriented approach. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In-Reach Specialist, Full-Time 40 Hours Weekly
Partners Health Management
11.2023 - Current
- Provide service delivery to adult Medicaid recipients with substance abuse disorder, bipolar disorder, post-traumatic stress disorder, schizophrenia, schizoaffective disorder, intellectual developmental disability, anxiety, and depression.
- Assess individuals’ interest in supported housing.
- Explain benefits and financial aspects of clinically appropriate community-based settings.
- Facilitate and accompanying individuals on site visits to permanent housing with tenancy rights.
- Explore and address the concerns of individuals who decline the opportunity to move to supported housing.
- Review individuals housing preference.
- Provide linkage to ongoing peer support services.
- Educate individuals about services covered under the North Carolina State Plan for Medical Assistance, Medicaid 1915(b)(c) waiver, or State funded services.
I/DD Care Manager, Full-Time 40 Hours Weekly
The Arc of North Carolina
11.2024 - 05.2025
- Managed care for a caseload of 40-45 individuals, ensuring integrated, whole-person care and improved client outcomes.
- Developed and maintained positive relationships with local and state-wide partners, including Tailored Plans and multidisciplinary professionals (psychiatry, psychology, medicine, social work, etc.).
- Conducted in-depth individual assessments, utilizing professional judgment to provide supportive counseling and guidance.
- Successfully navigated complex service systems, advocating for individuals and securing necessary resources.
- Served as the primary advocate for individuals within service systems and the community.
Behavioral Health Specialist, Part-Time 25 Hours Weekly
McLeod Centers for Well-being
05.2024 - 11.2024
- Provided service delivery to adult patients with dual diagnosis, substance abuse disorder, bipolar disorder, anxiety, and depression.
- Monitored residential patients during breaks between groups and activities.
- Monitored residential patients’ adherence to their daily schedules.
- Assisted in the intake/discharge process of patients into/out of residential treatment program.
- Assisted residential patients in exploring aftercare treatment options.
Care Manager Extender, Full-Time 40 Hours Weekly
Eastpointe LME/MCO
12.2022 - 10.2023
- Provided service delivery to adult Medicaid recipients with substance abuse disorder, bipolar disorder, post-traumatic stress disorder, schizophrenia, schizoaffective disorder, anxiety, and depression, 50% of time.
- Provided service delivery to child Medicaid recipients with oppositional defiant disorder, conduct disorder, post-traumatic stress disorder, ADHD, anxiety, and depression; 50% of time.
- Performed general outreach, engagement, and follow-up with members and providers.
- Coordinated services/appointments wellness reminders with members and providers.
- Assisted members in linking and advocating for appropriate services, in and out of traditional systems.
- Provided and tracked referrals within medical record systems.
- Provided information and assistance in obtaining and maintaining community-based resources and social support services.
- Maintained regular communication and coordination with Care Manager and service providers within the catchment area.
- Performed training tasks to incoming Care Manager Extenders.
Member Engagement Specialist, Full-Time 40 Hours Weekly
Eastpointe LME/MCO
09.2021 - 12.2022
- Provided service delivery to adult Medicaid recipients with substance abuse disorder, bipolar disorder, post-traumatic stress disorder, schizophrenia, schizoaffective disorder, anxiety, and depression.
- Provided support to individuals being discharged from 24-hour facilities to their communities.
- Engaged, educated, and supported adults with serious mental illness about community based mental health services and resources related to social determinants of health.
- Identified locations of appropriate service providers, assisting with transportation resources, linking to medical care, identified barriers to treatment.
Employment Peer Mentor, Full-Time 40 Hours Weekly
Easter Seals UCP NC & VA
09.2019 - 09.2021
- Provided service delivery to adult Medicaid recipients with substance abuse disorder, bipolar disorder, post-traumatic stress disorder, schizophrenia, schizoaffective disorder, intellectual developmental disability, anxiety, and depression.
- Assessed Medicaid recipients for employment services programs.
- Completed intake information for Medicaid and state-funded clients.
- Created Wellness Recovery Action Planning to assist in managing behavioral health needs.
- Coordinated and consulted with other team members to advocate for peers.
- Supported individual vocational choice, assisting in job search, while building knowledge and skills to support the process.
- Ensured timely completion of documentation.
Peer Specialist, Full-Time 40 Hours Weekly
Ariel Community Care
04.2019 - 11.2019
- Provided service delivery to adult Medicaid recipients with substance abuse disorder, bipolar disorder, post-traumatic stress disorder, anxiety, and depression.
- Linked individuals to community resources for food, housing, clothing.
- Linked individuals to health care services within the community.
- Drafted Person Centered Plans for individuals receiving services.
Early Childhood Educator, Full-Time 40 Hours Weekly
Koinonia Kaleidoscope Childcare Center
09.2018 - 05.2019
- Maintained a clean environment changing 30+ diapers daily, toilet training children while regularly sanitizing surfaces.
- Created a safe and nurturing environment for children ranging from 6 weeks-12 years of age.
- Collaborated with other caregivers to assist children in reaching developmental milestones.
- Effectively interacted with infants and educated toddlers working toward specific age-appropriate milestones.
Early Childhood Educator, Full-Time 40 Hours Weekly
Pollocksville Presbyterian Childcare Center
07.2015 - 08.2018
- Developed professional, friendly relationships with parents to effectively communicate child needs.
- Created a safe and efficient childcare setting for infants, toddlers, and school aged children.
- Maintained accurate records on individual children, including daily observation, meals served, medication administered.
Education
Bachelor of Art - Human Services
Southern New Hampshire University
Skills
- Case Management - Resource Coordination and Referral
- Motivational Interviewing - Empathetic Communication
- Member Advocacy - Navigating complex systems
- Organizational Skills - Time management and attention to detail
- Adaptability - Adjust to ever changing environment and team structure
- Community Outreach - Building and maintaining relationships with community partners
- Documentation and Reporting - Maintaining and recording accurate, confidential member records
- Empathy and Compassion - Ability to build rapport and trust
- Problem Solving Skills - Analyze problems and create solutions
Certification
Certified Peer Support Specialist, 2020-Present
Timeline
I/DD Care Manager, Full-Time 40 Hours Weekly
The Arc of North Carolina
11.2024 - 05.2025
Behavioral Health Specialist, Part-Time 25 Hours Weekly
McLeod Centers for Well-being
05.2024 - 11.2024
In-Reach Specialist, Full-Time 40 Hours Weekly
Partners Health Management
11.2023 - Current
Care Manager Extender, Full-Time 40 Hours Weekly
Eastpointe LME/MCO
12.2022 - 10.2023
Member Engagement Specialist, Full-Time 40 Hours Weekly
Eastpointe LME/MCO
09.2021 - 12.2022
Employment Peer Mentor, Full-Time 40 Hours Weekly
Easter Seals UCP NC & VA
09.2019 - 09.2021
Peer Specialist, Full-Time 40 Hours Weekly
Ariel Community Care
04.2019 - 11.2019
Early Childhood Educator, Full-Time 40 Hours Weekly
Koinonia Kaleidoscope Childcare Center
09.2018 - 05.2019
Early Childhood Educator, Full-Time 40 Hours Weekly
Pollocksville Presbyterian Childcare Center
07.2015 - 08.2018
Bachelor of Art - Human Services
Southern New Hampshire University