Freddie (Hayley) Winborn
Apex
Summary
Dynamic professional with a proven track record at Duck Donuts, excelling in customer service and team collaboration. Recognized for enhancing product quality and implementing process improvements, resulting in increased customer satisfaction. Skilled in problem-solving and inventory management, consistently delivering results in fast-paced environments while fostering a positive team atmosphere.
Overview
6
6
years of professional experience
Work History
Floater
Duck Donuts
Madison, WI
03.2025 - 08.2026
- Analyzed sales data to identify trends and recommend adjustments to improve service delivery.
- Facilitated team meetings to communicate goals, gather feedback, and foster a collaborative environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Demonstrated versatility by assisting with other bakery tasks as needed, including cake decorating and pastry preparation.
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
- Participated in staff training sessions, gaining knowledge on new products or techniques to improve overall performance.
- Boosted customer satisfaction with timely donut production while keeping up with demand during peak hours.
- Ensured consistent product quality by following established recipes and procedures during the mixing process.
- Streamlined production processes through effective communication with team members regarding workflow expectations and priorities.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Enhanced product quality by consistently monitoring dough preparation and ingredient ratios.
- Rotated product in coolers and freezers according to FIFO processes.
- Maintained an organized storage area for ingredients and supplies, reducing time spent searching for items during busy periods.
- Assisted in meeting strict health code standards through diligent cleaning practices and adherence to food safety guidelines.
- Reduced waste by accurately measuring ingredients, ensuring consistency in donut sizes and shapes.
- Fostered positive work environment by actively participating in team meetings, offering suggestions for improvement when appropriate.
- Assisted in ordering products and supplies needed for daily operations.
- Increased efficiency by mastering various donut-making techniques for both yeast-raised and cake donuts.
- Conducted routine equipment maintenance checks for proper function, ensuring smooth operation throughout the day.
- Supported store management with inventory management tasks, ensuring adequate stock levels at all times.
- Assisted in the development of new donut flavors and recipes, expanding product offerings and attracting new customers.
- Optimized workflow by regularly maintaining equipment, resulting in fewer breakdowns and delays.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Pushed, pulled and transported large loads and objects.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated mixers and fryers to produce high-quality donuts consistently.
- Followed recipes and production schedules to ensure timely preparation of various donut types.
- Maintained cleanliness and organization of workstations, adhering to safety standards.
- Monitored inventory levels, assisting in supply orders for ingredients and materials.
- Collaborated with team members to refine donut recipes and improve flavor profiles.
- Trained new staff on proper equipment use and production techniques effectively.
- Implemented process improvements that enhanced production efficiency and product quality.
- Assisted in developing seasonal menu items, contributing innovative ideas for customer engagement.
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
- Contributed to the overall success of the bakery by readily adapting to changes in recipes, procedures, or customer preferences.
- Contributed to increased sales by creating visually appealing donut displays that attracted customer attention.
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
Assistant Manager
Duck Donuts
Cary, NC
08.2024 - 03.2025
- Cultivated positive and inviting atmosphere, encouraging repeat business and word-of-mouth referrals.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability
- Prepared high-quality coffee beverages according to customer specifications.
- Operated mixers and fryers to produce high-quality donuts consistently.
- Followed recipes and production schedules to ensure timely preparation of various donut types.
- Maintained cleanliness and organization of workstations, adhering to safety standards.
- Monitored inventory levels, assisting in supply orders for ingredients and materials.
- Collaborated with team members to refine donut recipes and improve flavor profiles.
- Trained new staff on proper equipment use and production techniques effectively.
- Implemented process improvements that enhanced production efficiency and product quality.
- Assisted in developing seasonal menu items, contributing innovative ideas for customer engagement.
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
- Contributed to the overall success of the bakery by readily adapting to changes in recipes, procedures, or customer preferences.
- Contributed to increased sales by creating visually appealing donut displays that attracted customer attention.
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
- Assisted in managing daily operations and staff scheduling to optimize workflow efficiency.
- Implemented training programs for new team members, enhancing onboarding process effectiveness.
- Monitored inventory levels and coordinated with suppliers to ensure timely product availability.
- Developed promotional strategies to boost sales during peak hours, increasing customer engagement.
- Ensured compliance with health and safety regulations through routine inspections and staff training sessions.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Barista
Wake Oasis Coffee (now Known as Haraz Coffee)
Apex, NC
04.2022 - 08.2024
- Prepared high-quality coffee beverages according to customer specifications.
- Operated espresso machines and grinders to ensure optimal extraction.
- Maintained cleanliness of work area and equipment to meet health standards.
- Assisted in inventory management, tracking stock levels and ordering supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on coffee preparation techniques and operational procedures.
- Developed rapport with regular customers, enhancing overall customer experience.
- Implemented efficient workflows to streamline service during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Host
Cracker Barrell Old Country Store
Wilkes Barre PA
06.2020 - 03.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, communicating estimated wait times to guests.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled guest inquiries and resolved issues swiftly to enhance satisfaction levels.
- Monitored dining room flow, adjusting seating arrangements for peak efficiency during busy hours.
- Provided recommendations on menu items, enhancing guest engagement and dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma -
Greater Nanticoke Area High School
Nanticoke, PA06-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Floater
Duck Donuts
03.2025 - 08.2026
Assistant Manager
Duck Donuts
08.2024 - 03.2025
Barista
Wake Oasis Coffee (now Known as Haraz Coffee)
04.2022 - 08.2024
Host
Cracker Barrell Old Country Store
06.2020 - 03.2022
High School Diploma -
Greater Nanticoke Area High School