Dynamic operations leader with a proven track record at Fatz Cafe, enhancing guest satisfaction through strategic training and efficiency optimization. Skilled in financial control management and team development, I successfully implemented cost-saving measures and fostered strong vendor relationships, driving revenue growth and operational excellence.
Overview
24
24
years of professional experience
Work History
Operating Partner
Fatz Cafe
01.2001 - 12.2020
Led operational improvements to enhance guest satisfaction and streamline service delivery.
Managed daily operations, ensuring compliance with health and safety regulations/ Serve Safe Certified
Developed staff training programs to improve service quality and employee performance metrics.
Analyzed financial reports to identify cost-saving opportunities and optimize resource allocation.
Implemented inventory management systems to reduce waste and enhance supply chain efficiency.
Oversaw hiring processes, fostering a positive work environment through effective team building strategies.
Maintained schedules for FOH and BOH; average of 50 employees on staff
Coordinated marketing initiatives that increased customer engagement and brand visibility in local markets.
Managed budgets and financial performance, ensuring cost-effective allocation of resources.
Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
Negotiated contracts with vendors, securing favorable terms that contributed to cost savings without compromising on quality or timeliness of deliveries.
Implemented quality control measures to ensure consistent delivery of food and beverages
Sourced vendors and negotiated fair contracts to keep costs low.
General Manager
Waterfront Grill and Endless Summer Bar
08.1996 - 11.2001
Directed daily operations to ensure optimal service and guest satisfaction.
Implemented cost-control measures, enhancing profitability across all departments.
Developed and executed strategic marketing initiatives to boost brand visibility.
Led staff training programs, increasing team efficiency and service quality.
Fostered a positive workplace culture, reducing employee turnover through engagement initiatives.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Interacted well with customers to build connections and nurture relationships.