Franzz Valdiviezo
Chapel Hill,NC
Summary
Dynamic administrative professional with extensive experience at Jutemill LLC, excelling in customer service and project management. Proven ability to enhance team collaboration and resolve conflicts effectively, leading to increased client satisfaction. Skilled in Microsoft Office and data entry, consistently surpassing performance metrics and fostering positive client relationships.
Overview
13
13
years of professional experience
Work History
Customer Service/Office Administrative Assistant
Jutemill LLC
12.2019 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
VIRTUAL ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Temasek International (USA) LLC
01.2016 - 10.2019
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Facilitated smooth operations by managing office supply inventory, ordering supplies as needed to avoid any shortages or delays in daily tasks.
- Expedited decision-making processes by conducting thorough research on industry trends and best practices for executive review.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
CUSTOMER SERVICE REPRESENTATIVE
Sheltair Aviation
03.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
ADMINISTRATIVE CLERK
Credit Suisse
09.2013 - 02.2015
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
Assistant
Mobeen Khan
09.2011 - 08.2013
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
BBA - Business Management & Administration
Ashford University
San Diego, CAHigh School Diploma -
Queens, NY12-2006
Skills
- Microsoft Office
- Data entry
- Project management
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Effective communication
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service/Office Administrative Assistant
Jutemill LLC
12.2019 - 01.2025
VIRTUAL ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Temasek International (USA) LLC
01.2016 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE
Sheltair Aviation
03.2015 - 01.2016
ADMINISTRATIVE CLERK
Credit Suisse
09.2013 - 02.2015
Assistant
Mobeen Khan
09.2011 - 08.2013
BBA - Business Management & Administration
Ashford University
High School Diploma -
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