Franklin Pride
Whiteville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Satellite Communications Systems Operator-Maintain
US ARMY
Camp Humphreys, South Korea
06.2022 - Current
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Trained, supervised and organized over 60 personnel.
- Managed over $3,000,000 worth of equipment during garrison and deployment operations.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Coordinated and implemented satellite migration for 2 satellite terminals.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
Section Chief
US ARMY
FT Campbell, KY
04.2019 - 05.2022
- Inventoried gear and supervised general use.
- Trained thirty personnel on ARMY procedures and safety.
- Maintained $2,000,000 worth of equipment for three years with zero losses.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Patrolled restricted areas and monitored personnel entry.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Conducted monthly employee performance reviews to recognize achievements and identify areas needing improvement.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Resolved customer service escalations using REMEDY to promote mutually beneficial outcomes.
- Presented appropriate recommendations and briefed on repairs, diagnostics, and equipment specifications.
- Ensured uninterrupted communication by supervising, installing, operating, and maintaining electronic communications equipment, leading to zero downtime in
communication services. - Maintained cleanliness and organization of help desk workspace, working closely with employees to systemize tasks.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Activated accounts for CLASSIFIED and UNCLASSIFIED client requests.
- Compiled and accurately entered data for each customer encounter to record in system.
- Processed over 20 support requests weekly for technical assistance on wide range of issues related to Microsoft 365.
- Devised solutions to operations issues related to SHARE DRIVE and SHAREPOINT, working closely via phone, email, live chat and web teleconference.
- Created staff standard operating procedures for accounts, printer setup and trouble ticket submission.
Team Lead - Multichannel Transmissions Operator
US ARMY
Joint Base Lewis-McChord, WA
07.2015 - 03.2019
- Coached 50 team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Participated in cross-functional team-building activities.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Identified stock imperfections, assigned equipment and noted future concerns based on regular inspections.
Multichannel Transmission Systems Operator
United States Army
Honolulu, HI
06.2011 - 06.2015
- Accurately read, understood, and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Installed, aligned, and balanced new equipment.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Used Microsoft 365 software (Powerpoint, Word, & Excel) to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
M.D. - Multichannel Transmission Systems Operator
Advanced Individual Training
FT Gordon, GA06.2010
Associate of Arts -
American Military University
Charlestown, West Virginia06.2024
Organizational Leadership
Advanced Leader Course
FT Gordon, GA10.2021
Organizational Leadership
Basic Leaders Course (BLC)
Joint Base Lewis-McChord, WA01.2015
Skills
- Service Requests
- Production Work
- Technical Documentation Reading
- Policies and Procedures Planning
- Efficiency Improvement
- Task Prioritization
- Customer Service Expertise
- Staff Training
- Adobe Flash
- Troubleshooting and Assistance
- Desktop Support
- Good Telephone Etiquette
Timeline
Satellite Communications Systems Operator-Maintain
US ARMY
06.2022 - Current
Section Chief
US ARMY
04.2019 - 05.2022
Team Lead - Multichannel Transmissions Operator
US ARMY
07.2015 - 03.2019
Multichannel Transmission Systems Operator
United States Army
06.2011 - 06.2015
M.D. - Multichannel Transmission Systems Operator
Advanced Individual Training
Associate of Arts -
American Military University
Organizational Leadership
Advanced Leader Course
Organizational Leadership
Basic Leaders Course (BLC)