Franklin Pride
Whiteville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Satellite Communications Systems Operator-Maintain
US ARMY
06.2022 - Current
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Trained, supervised and organized over 60 personnel.
- Managed over $3,000,000 worth of equipment during garrison and deployment operations.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Coordinated and implemented satellite migration for 2 satellite terminals.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
Section Chief
US ARMY
04.2019 - 05.2022
- Inventoried gear and supervised general use.
- Trained thirty personnel on ARMY procedures and safety.
- Maintained $2,000,000 worth of equipment for three years with zero losses.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Patrolled restricted areas and monitored personnel entry.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Conducted monthly employee performance reviews to recognize achievements and identify areas needing improvement.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Resolved customer service escalations using REMEDY to promote mutually beneficial outcomes.
- Presented appropriate recommendations and briefed on repairs, diagnostics, and equipment specifications.
- Ensured uninterrupted communication by supervising, installing, operating, and maintaining electronic communications equipment, leading to zero downtime in
communication services. - Maintained cleanliness and organization of help desk workspace, working closely with employees to systemize tasks.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Activated accounts for CLASSIFIED and UNCLASSIFIED client requests.
- Compiled and accurately entered data for each customer encounter to record in system.
- Processed over 20 support requests weekly for technical assistance on wide range of issues related to Microsoft 365.
- Devised solutions to operations issues related to SHARE DRIVE and SHAREPOINT, working closely via phone, email, live chat and web teleconference.
- Created staff standard operating procedures for accounts, printer setup and trouble ticket submission.
Team Lead - Multichannel Transmissions Operator
US ARMY
07.2015 - 03.2019
- Coached 50 team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Participated in cross-functional team-building activities.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Identified stock imperfections, assigned equipment and noted future concerns based on regular inspections.
Multichannel Transmission Systems Operator
United States Army
06.2011 - 06.2015
- Accurately read, understood, and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Installed, aligned, and balanced new equipment.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Used Microsoft 365 software (Powerpoint, Word, & Excel) to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
M.D. - Multichannel Transmission Systems Operator
Advanced Individual Training
FT Gordon, GA06.2010
Associate of Arts -
American Military University
Charlestown, West Virginia06.2024
Organizational Leadership
Advanced Leader Course
FT Gordon, GA10.2021
Organizational Leadership
Basic Leaders Course (BLC)
Joint Base Lewis-McChord, WA01.2015
Skills
- Service Requests
- Production Work
- Technical Documentation Reading
- Policies and Procedures Planning
- Efficiency Improvement
- Task Prioritization
- Customer Service Expertise
- Staff Training
- Adobe Flash
- Troubleshooting and Assistance
- Desktop Support
- Good Telephone Etiquette
Timeline
Satellite Communications Systems Operator-Maintain
US ARMY
06.2022 - Current
Section Chief
US ARMY
04.2019 - 05.2022
Team Lead - Multichannel Transmissions Operator
US ARMY
07.2015 - 03.2019
Multichannel Transmission Systems Operator
United States Army
06.2011 - 06.2015
M.D. - Multichannel Transmission Systems Operator
Advanced Individual Training
Associate of Arts -
American Military University
Organizational Leadership
Advanced Leader Course
Organizational Leadership
Basic Leaders Course (BLC)
Similar Profiles
Jennifer ReaganJennifer Reagan
Joint Fire Support Specialist at US ArmyJoint Fire Support Specialist at US Army
Gilson Dos Santos FilhoGilson Dos Santos Filho
Combat Medic (68W) at US ArmyCombat Medic (68W) at US Army
Karlyn Viera-MercadoKarlyn Viera-Mercado
Military Police Officer at US ArmyMilitary Police Officer at US Army