Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frankie McClain

Zebulon

Summary

Seasoned Correctional Officer from NC Department of Corrections, excelling in inmate management and emergency response. Demonstrates adeptness in conflict resolution and communication, ensuring facility safety and regulatory compliance. Proven track record in enhancing team collaboration and employing effective de-escalation techniques.

Overview

10
10
years of professional experience

Work History

Correctional Officer

NC Department of Corrections
Raleigh
11.2014 - Current
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Guarded facility entrances to screen visitors.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Performed head counts, checking cells for missing inmates.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Inspected cells and conducted random searches of common areas.
  • Instructed inmates in work assignments and explained tasks.
  • Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
  • Issued clothing, tools and other authorized items to inmates.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Supervised inmates during day-to-day activities.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Transported inmates to court, doctor appointments and work sites.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Served meals and dispensed medications to inmates.
  • Inspected cells and other areas for contraband and safety hazards.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Completed day-to-day duties accurately and efficiently.

Education

Criminal Justice

Shaw University
Raleigh, NC
05-2025

GED -

Wake Technical Community College
Raleigh, NC
05-2001

Skills

  • Inmate management
  • Security operations
  • Emergency response
  • Conflict resolution
  • Regulatory compliance
  • Data entry
  • Communication skills
  • Excellent problem solver
  • Team collaboration
  • Search and seizure procedures
  • De-escalation techniques
  • Crisis intervention training
  • Mental health awareness
  • First aid training
  • Restraint techniques
  • Firearms proficiency
  • Trained in defensive tactics

Timeline

Correctional Officer

NC Department of Corrections
11.2014 - Current

Criminal Justice

Shaw University

GED -

Wake Technical Community College
Frankie McClain