Frankie Lester
Durham
Summary
Dedicated, dependable, and detailed-oriented professional with over 8 years of experience delivering exceptional customer service in retail and fast paced environments. Experienced in assisting diverse populations, handling sensitive information with professionalism, training new employees, and maintaining efficiency under pressure. Skilled in building positive customer relationships, resolving concerns, managing multiple priorities, and maintaining accuracy in high-volume settings. Known for strong communication, reliability, attention to detail, and problem solving abilities. Seeking to contribute transferable skills, adaptability, and a commitment to excellence in a dynamic professional environment.
Overview
6
6
years of professional experience
Work History
Cashier
Lowes Home Improvment
Durham, NC
03.2023 - Current
- Deliver exceptional customer service by assisting customers with purchases, product inquires, and issue resolution in a high-volume retail environment.
- Process cash, credit, and electronic transactions accurately while maintaining company standards for financial accountability.
- Educate customers on Lowe's programs, services, and account options, contributing to increased customer enrollment and engagement.
- Train and support new team members on customer service expectations, register operations, and company procedures.
- Build positive customer relationships through professional communication and problem-solving, contributing to a positive shopping experience.
- Recognized for successfully promoting customer account sign-ups and driving participation in customer satisfaction surveys.
- Consistently demonstrate reliability, adaptability, and the ability to manage multiple priorities in a fast-paced environment.
Housekeeper
Embassy Suites by Hilton
Raleigh, NC
01.2022 - 01.2023
- Maintained cleanliness, organization, and presentation standards for guest rooms and common areas in a fast-paced hospitality environment.
- Managed daily workloads efficiently while meeting strict deadlines and quality expectations.
- Conducted detailed inspections to ensure rooms met company cleanliness and safety standards prior to guest occupancy.
- Responded promptly to guest requests and collaborated with team members to provided a positive customers experience.
- Maintained inventory of supplies and reported maintenance or safety concerns to appropriate departments.
- Demonstrated strong attention to detail, time management, and organizational skills while handling multiple responsibilities throughout each shift.
- Consistently upheld professional standards and contributed to guest satisfaction through quality service and reliability.
Grocery Stocker
Bj's Wholesale Club
Raleigh, NC
10.2020 - 01.2022
- Maintained inventory levels by stocking, organizing, and replenishing merchandise to ensure product availability for customers.
- Monitored product placement and presentation standards, contributing to an organized and efficient shopping environment.
- Assisted customers with product locations and general inquiries while providing professional and courteous service.
- Conducted inventory checks and identified low-stock items to support accurate inventory management.
- Collaborated with team members to unload shipments, organized merchandise, and maintain operational efficiency.
- Ensured compliance with company safety procedures and maintain clean, organized sales floor and storage areas.
- Demonstrated strong attention to detail, time management, and the ability to prioritized tasks in a fast-paced retail environment
Education
High School Diploma -
Green Hope High School
Cary, NC05.2017
Skills
- Customer Service Excellence
- Administrative Support
- Data Entry & Record Maintenance
- Verbal and Written Communication
- Problem Solving & Conflict Resolution
- Attention to Detail
- Time Management
- Microsoft Office Suite
- Telephone Etiquette
- Adaptability & Quick Learning
Timeline
Cashier
Lowes Home Improvment
03.2023 - Current
Housekeeper
Embassy Suites by Hilton
01.2022 - 01.2023
Grocery Stocker
Bj's Wholesale Club
10.2020 - 01.2022
High School Diploma -
Green Hope High School