Frank B. Dix
Parkton
Summary
IT professional with Secret Clearance and a thorough understanding of system administration and network management. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with a focus on collaboration and adaptability to meet evolving technical needs. Proficient in cybersecurity measures and system upgrades.
Expertise in Access Control, Computer Forensics, Cryptography, Data Security, and Disaster Recovery. Skilled in designing and managing Firewalls and Network Security to protect critical data.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army Reserve
03.2021 - Current
- Provided technical support to over 150 end users, diagnosing and resolving hardware, software, and network-related issues
- Configured and maintained Cisco routers, switches, and network security protocols
- Conducted risk assessments and developed cybersecurity strategies to secure DoD cloud computing environments
- Evaluated and improved security measures, including firewalls, password policies, and Intrusion-Detection Systems (IDS)
- Implemented and maintained SharePoint solutions, including workflow development, UI design, and data management
- Provided cybersecurity consultation to senior management, ensuring compliance with DoD security policies
- Led the migration from SharePoint 2010 to SharePoint 2013, including system analysis, fault-tolerant design, and performance optimization
- Trained IT support staff and stakeholders on SharePoint features and best practices
- Developed dashboards and business intelligence visualization tools for organizational decision-making
- Provided advanced troubleshooting and technical support for SharePoint environments, including InfoPath and third-party tools such as MetaLogix and NINTEX
Patriot Enhanced Operator/Maintainer
US Army Active Duty
01.2012 - 03.2021
- Designed and implemented visual training aids and web-based technologies to support organizational training initiatives
- Supervised and trained a team of 8 personnel, ensuring professional development, health, and morale
- Conducted equipment inspections, maintenance, and repair to maintain operational readiness
- Provided technical guidance on administrative matters and compliance with military regulations
- Enhanced team performance with clear communication and support during complex tasks.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Streamlined communication within the platoon through regular briefings and debriefings.
Motor Transport Operator
US Army Active Duty
01.2006 - 01.2012
- Managed and maintained military transportation systems, ensuring operational efficiency and security
- Operated and troubleshot communication systems integrated into transport vehicles, developing foundational IT skills
- Implemented logistics tracking systems, enhancing data management and operational planning
- Conducted routine system diagnostics, identifying and resolving network and software issues in vehicle-based technology
- Trained personnel on the proper use and maintenance of digital communication equipment, improving IT literacy within the unit
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
Education
Associates Degree - Information Technology Security
Fayetteville Technical Community College
01.2025
Skills
- IT Troubleshooting & Diagnostics
- Network Administration
- Microsoft Office Suite
- Active Directory Management
- Hardware & Software Upgrades
- Virtual Environments & Linux Fedora
- Cybersecurity & Risk Assessment
- Python Programming
- SharePoint Administration & Customization
- Customer Support & Technical Consultation
- Oral Presentation & Documentation
- Information security
Certification
- CompTIA Security+ (SEC+)
- 25B MOS Advanced Leaders Course
- 25B Advanced Initial Training
Securityclearance
Secret
Timeline
Information Technology Specialist
US Army Reserve
03.2021 - Current
Patriot Enhanced Operator/Maintainer
US Army Active Duty
01.2012 - 03.2021
Motor Transport Operator
US Army Active Duty
01.2006 - 01.2012
Associates Degree - Information Technology Security
Fayetteville Technical Community College
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