Frank Norwood
Leicester
Summary
I am a kind, compassionate individual who has served the optical needs of others in various roles and capacities for forty two years. I love people and would like to use my people skills in a new area of serving
Overview
34
34
years of professional experience
1977
1977
years of post-secondary education
Work History
NC, TN & FL Licensed Optician
Eyemart Express LLC
Asheville
08.2016 - Current
Licensed Optician
Walmart vision Centers
Asheville
04.2000 - 06.2016
Licensed Optician
Lens lab Inc
Asheville
06.1991 - 06.2000
- I have been serving my patients in various roles in the optical industry since 1986. Patient care has always been the primary role in my professional career in all kinds of vision needs.
- Scheduled appointments for eye examinations with optometrists or ophthalmologists.
- Ordered special lenses when needed from outside vendors.
- Instructed customers on proper care and maintenance of their eyewear.
- Verified accuracy of all orders before releasing them to customers.
- Counseled patients on corrective lens options as well as other eye-care products and services available at the store.
- Ensured compliance with safety regulations related to optical equipment use.
- Assisted customers in selecting the most suitable eyewear based on individual lifestyle needs.
- Provided accurate measurements and fittings for customer eyeglasses.
- Educated patients about contact lens hygiene practices, including proper insertion and removal techniques.
- Provided technical support for optical devices such as slit lamps or phoropters.
- Evaluated customer vision needs to select appropriate lenses and frames.
- Compiled patient records using electronic health record software systems.
- Processed payments and prepared invoices for completed sales transactions.
- Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
- Repaired broken frames or replaced damaged lenses as necessary.
- Dispensed contact lenses accurately according to doctor's prescriptions.
- Performed lens edging, tinting, and coating processes according to prescriptions.
- Analyzed customer feedback to identify opportunities for improvement in products or services.
- Diagnosed vision problems by performing tests such as visual acuity screenings and retinoscopy.
- Utilized diagnostic instruments such as auto refractors and keratometers to provide accurate prescription information.
- Communicated effectively with customers regarding their specific needs and preferences.
Education
Gulf Breeze High School
Gulf Breeze, FLSome College (No Degree) - Bible Studies
Liberty Bible College
Pensacola, FLSkills
I have learned a fine art in my 42 years of dealing with people To be kind and compassionate, to listen and serve To fill a need, in all kinds of situations I am at a point in my career where I would like to use my skills in another needed industry
I know how to be kind and compassionate and get a job done all while earning the trust of those I serve
References
References available upon request.
Timeline
NC, TN & FL Licensed Optician
Eyemart Express LLC
08.2016 - Current
Licensed Optician
Walmart vision Centers
04.2000 - 06.2016
Licensed Optician
Lens lab Inc
06.1991 - 06.2000
Gulf Breeze High School
Some College (No Degree) - Bible Studies
Liberty Bible College