Frank Cisneros
Raleigh,NC
Summary
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialty Waiter
Norwegian Cruise Line
03.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Specialty Waiter
Pelican Hill Resort
Newport Beach, California
06.2020 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Walt Disney Company
11.2018 - 05.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new staff members on service protocols and best practices, fostering a cohesive team environment.
- Collaborated closely with the kitchen team to ensure timely food preparation and presentation, enhancing overall guest satisfaction.
- Delivered exceptional dining experiences by demonstrating comprehensive menu knowledge and suggesting pairings to guests.
- Adhered to health and safety standards, consistently maintaining cleanliness and hygiene in all service areas.
Education
High School Diploma -
Bartlett High School
Anchorage, AK06.1996
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Decision-making
- Guest relations
- Guest relations management
- Professional appearance
- Order accuracy
- Fine dining
- Tableside service
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
Certification
- Medical Training Certificate, Norwegian Cruise Line Holdings Ltd., 2023-06-01, 2028-06-01
- (MMC) Merchant Marine Credentials, Norwegian Cruise Line Holdings Ltd., 2023-06-01, 2028-06-01
- (TWIC) Transportation Worker Identification Credentials, Norwegian Cruise Line Holdings Ltd., 2023-06-01, 2028-06-01
Timeline
Specialty Waiter
Norwegian Cruise Line
03.2023 - Current
Specialty Waiter
Pelican Hill Resort
06.2020 - 03.2023
Server
Walt Disney Company
11.2018 - 05.2020
High School Diploma -
Bartlett High School