FRANK CARAPAZZA
Charlotte
Summary
Service and Operations Manager with a proven track record of leading high-performing automotive teams, optimizing workflows, and driving customer satisfaction. Experienced managing teams of 15+ technicians and improving shop efficiency by an estimated 15–25% through process improvements, scheduling optimization, and performance management.
Overview
8
8
years of professional experience
Work History
Independent Automotive Technician
(Business Owner)
Charlotte, NC
05.2025 - Current
- Built and operate a full-service automotive repair business specializing in diagnostics and repairs.
- Manage scheduling, customer relations, and parts sourcing.
- Maintained high customer retention through quality and reliability.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Freight Handler
Owner Operator – Hotshot Trucking
Charlotte, NC
09.2024 - 05.2025
- - Managed logistics and transportation for time-sensitive freight.
- - Maintained 100% on-time delivery performance.
- - Reduced operational costs through route optimization and scheduling efficiency.
Shop Supervisor
Tesla
Charlotte, NC
05.2023 - 07.2024
- - Led a team of 15 technicians in a high-volume service center.
- - Increased shop efficiency by an estimated 15–25% through workflow and scheduling improvements.
- - Reduced bottlenecks and improved service turnaround times.
- - Maintained high repair quality and customer satisfaction.
Rotational Field Trainer
Tesla
Charlotte, NC
12.2022 - 05.2023
- - Trained and mentored technicians across multiple locations.
- - Improved first-time fix rates and reduced repeat repairs.
- - Supported operational improvements across service centers.
Service Technician
Tesla
12.2017 - 12.2022
- - Diagnosed and repaired EV systems.
- - Improved workflow processes and trained new technicians.
- - Supported team performance and operational efficiency.
Education
Associate of Science - Automotive Mechanics
Associate of Arts - Automotive Technology
Skills
- Leadership
- Operations Management
- Automotive Diagnostics
- Process Improvement
- Customer Service
- Business Ownership
- Logistics & Compliance
Timeline
Independent Automotive Technician
(Business Owner)
05.2025 - Current
Freight Handler
Owner Operator – Hotshot Trucking
09.2024 - 05.2025
Shop Supervisor
Tesla
05.2023 - 07.2024
Rotational Field Trainer
Tesla
12.2022 - 05.2023
Service Technician
Tesla
12.2017 - 12.2022