Franco Achinelli
Charlotte
Summary
Experienced Sales and Retail Professional with over 5 years of expertise across diverse environments, including grocery stores, coffee shops, fashion retail, and asset protection. Proven track record of delivering exceptional customer service and driving sales. Skilled in team leadership and coordination as demonstrated by progression from Sales Associate to Floor and Stock Supervisor roles. Thrives in fast-paced, customer-facing roles and adept at maintaining a positive, organized, and efficient work environment. Eager to leverage my extensive retail experience and strong people skills to contribute to a dynamic team and deliver outstanding results.
Overview
7
7
years of professional experience
Work History
Asset Protection Associate
Belk Department Store
Charlotte, NC
09.2025 - Current
- Monitored store premises to prevent theft and ensure a safe shopping environment.
- Conducted routine audits of inventory and stockrooms to identify discrepancies and mitigate losses.
- Collaborated with store management to implement loss prevention strategies and training programs with associates.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Analyzed surveillance footage to investigate theft incidents and prepare reports for law enforcement.
Coffee Shop Manager
Dilworth Coffee
Charlotte, NC
03.2024 - 09.2025
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Correctly interpreted customer orders and prepared drinks in a timely and efficient manner
- Provided coffee shop staff with training and guidance, resulting in improved customer service standards
- Maintaining a clean and organized working space throughout the day
- Ordering and stocking inventory to ensure full product across the business
Sales Associate
Lovesac
Charlotte, NC
07.2023 - 03.2024
- Analyzed customer data to identify key trends and insights that can be used to inform sales strategies and performance
- Analyzed competitor pricing and product offerings to ensure market competitiveness and customer satisfaction
- Developed a network of customer contacts through phone calls and emailing that resulted in new and better business opportunities
- Worked with customers to identify needs and wants on any given product
Stock Supervisor
Vans
Charlotte, NC
11.2022 - 07.2023
- Monitored stock levels and took proactive steps to maintain desired inventory levels, avoiding stock issues
- Managed inventory to ensure availability of products while minimizing loss and excess inventory
- Performed physical inventory counts to ensure accurate stock levels for each quarter
- Forecasted and planned inventory needs to ensure sufficient stock levels and minimize lost sales due to no product
Floor Supervisor
Vans
Charlotte, NC
05.2021 - 11.2022
- Monitored employee performance and provided feedback to ensure that all tasks were completed on time
- Resolved customer complaints and disputes in a timely and professional manner
- Worked with the store manager to develop and execute a plan to better employee efficiency and customer interaction
- Developed and maintained a positive and productive working environment for employees
- Assisted customers with style and product decisions, and utilizing current sales to improve experience
Barista
Starbucks/Harris Teeter
Charlotte, NC
08.2019 - 04.2020
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Utilized POS systems to accurately process customer payments
- Trained new staff members on proper coffee preparation and customer service techniques
- Ensured the correct execution of drink and food orders, resulting in great satisfaction from customers
Education
High School -
Myers Park High School
Charlotte, NC06-2019
Skills
- Adaptability
- Quick Learner
- Customer Experience
- Inventory Management
- CCTV monitoring
- Loss prevention strategies
Languages
Spanish
English
Timeline
Asset Protection Associate
Belk Department Store
09.2025 - Current
Coffee Shop Manager
Dilworth Coffee
03.2024 - 09.2025
Sales Associate
Lovesac
07.2023 - 03.2024
Stock Supervisor
Vans
11.2022 - 07.2023
Floor Supervisor
Vans
05.2021 - 11.2022
Barista
Starbucks/Harris Teeter
08.2019 - 04.2020
High School -
Myers Park High School