Francis Taylor
Clayton
Summary
Dynamic professional with a proven track record at Cisco Systems, FY24 Sales Champion, excelling in client relationship building and strategic selling. Recognized for consistently exceeding sales targets and fostering long-term loyalty through effective communication. Adept at managing multiple accounts while driving operational excellence and enhancing team collaboration. Committed to delivering customized solutions that meet client needs.
Overview
10
10
years of professional experience
Work History
Virtual Account Executive, MSS Central
Cisco Systems, Inc.
10.2019 - Current
- Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceed sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boost client satisfaction by developing and maintaining strong relationships through effective communication.
Director, Data Transformation
IHS Markit
02.2016 - 05.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Senior Operations Program Manager
Biologics, Inc
08.2015 - 01.2016
- Evaluated emerging industry trends to identify potential growth opportunities for the organization.
- Championed change management initiatives to facilitate organizational transformation while minimizing disruption to business operations.
- Developed strategic plans for process improvement, driving operational excellence across the organization.
- Managed multiple high-priority initiatives simultaneously, ensuring timely completion and stakeholder satisfaction.
Education
Bachelor of Arts - English
University of Florida
Gainesville, FL08-1999
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline generation and management
- Written and verbal communication
- Strategic selling
FY24 Cisco Sales Champion
Exceeded all 3 criteria to exceed Cisco sales targets.
Languages
English
Timeline
Virtual Account Executive, MSS Central
Cisco Systems, Inc.
10.2019 - Current
Director, Data Transformation
IHS Markit
02.2016 - 05.2019
Senior Operations Program Manager
Biologics, Inc
08.2015 - 01.2016
Bachelor of Arts - English
University of Florida
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