Francis Gomes
Clayton
Summary
Dynamic manager specializing in staff management, operational oversight, and compliance. Expertise in implementing workflow improvements that enhance service quality and boost customer satisfaction. Proven track record of driving efficiency and fostering team collaboration to achieve organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Cheesecake Factory Inc
Raleigh
12.2018 - Current
- Managed staff scheduling and optimized labor efficiency across multiple shifts.
- Oversaw daily operations and ensured compliance with health and safety standards.
- Trained new employees on procedures and company policies to enhance service quality.
- Coordinated inventory management processes, maintaining optimal stock levels consistently.
- Developed training materials to improve employee performance and customer satisfaction.
- Implemented workflow improvements, ensuring smooth restaurant operations during peak hours.
- Facilitated communication between front of house and kitchen staff for efficient service delivery.
- Enforced company policies and procedures, promoting a positive work environment for all team members.
General Manager
Chili's Restaurant
Queens
08.2008 - 03.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed service and sales strategies to improve retention and revenue.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced guest experience through feedback analysis and service improvements.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Education
BBA - Finance
St. John's University
Jamaica, NY05-1995
Skills
- Budget management
- Inventory management
- Workflow optimization
- Staff scheduling
- Customer relationship management
Languages
Bengali
Professional
Certification
- serve safe
Timeline
Manager
Cheesecake Factory Inc
12.2018 - Current
General Manager
Chili's Restaurant
08.2008 - 03.2017
BBA - Finance
St. John's University