Francina Bolan
Charlotte
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
10
10
years of professional experience
Work History
Program Manager
ourBRIDGE for Kids
04.2022 - Current
- Managed the annual afterschool admissions process for over 150 K-8 students, increasing middle school participation by 13%.
- Developed and maintained over 170 comprehensive client files, ensuring 100% compliance and streamlining information retrieval for data collection and grant reporting.
- Coordinated daily activities for over 150 K-8 afterschool participants, consistently achieving an 80.65% retention rate.
- Designed and led professional development sessions for engaging afterschool and summer program activities for over 150 children for a team of 17 members.
- Managed and coached a team of 17 staff members through best practice training, resulting in an 88.24% staff retention rate.
- Streamlined and led the new hire interview process, contributing to the successful onboarding of six classroom facilitators and maintaining 100% staffing levels.
- Supervised over 10 afterschool volunteers, optimizing their contributions to daily program activities and enhancing service delivery for over 150 participants.
- Efficiently managed and approved all program purchases, maintaining strict adherence to annual budget and ensuring 100% spending guideline compliance, which directly supported the successful achievement of all grant goals.
- Ensured 100% compliance for three grants totaling over $500,000, which facilitated uninterrupted funding for the afterschool and summer programs.
- Coordinated and implemented transportation services for 74 program participants, ensuring policy compliance and safety through comprehensive driver training.
Assistant Head of School
Guidepost Montessori
04.2021 - 04.2022
- Streamlined and managed the full admissions and enrollment process for prospective students, consistently meeting enrollment targets and facilitating a seamless onboarding experience.
- Reduced the number of accounts with substantial tuition debt by 50% (from 10 to 5 out of 60 active accounts) by implementing tailored payment plans, significantly mitigating financial risk and improving revenue consistency.
- Designed and coordinated several monthly information sessions and community events for prospective and current families, fostering engagement and strengthening community relationships.
- Proactively assessed and monitored the school-wide schedule and staff allocation, identifying optimization opportunities and implementing adjustments that significantly enhanced operational efficiency.
- Maintained expert-level familiarity with complex institutional policies, practices, and codes governing admissions, ensuring consistent adherence and guiding compliant decision-making.
Resource Coordinator & Family Advocate
Grupo Vida
04.2020 - 05.2021
- Collaborated closely with the Executive Director to plan and execute 10+ community events, successfully reaching hundreds of attendees and strengthening community ties.
- Led comprehensive outreach initiatives to 30+ families community members, providing critical education on Special Education student needs and rights, empowering families to advocate effectively.
- Strategically identified, cultivated, and nurtured strong relationships with diverse community partners, expanding resources and collaboration opportunities for immigrant and low income families.
- Maintained and rigorously updated sensitive family records for 30+ families, ensuring data integrity and facilitating accurate, timely support based on ongoing interactions.
- Designed and facilitated engaging workshops and training opportunities for 100+ members annually, significantly increasing understanding of Individualized Education Plans (IEP) and How to obtain a disability diagnosis.
- Provided direct supervision and guidance to a team of 2 interns and 4 volunteers, optimizing their contributions to critical program initiatives and enhancing overall team productivity.
- Strategically managed social media platforms to elevate organizational visibility, consistently promoting events and programs, resulting in an increase on organization's exposure, therefore making services available to a wider audience.
- Advocated for and advised numerous families in critical IEP (Individualized Education Program) meetings, ensuring student needs and rights were upheld and facilitating effective educational outcomes.
Montessori Lead Guide for Primary
Montessori del Mundo
08.2015 - 06.2020
- Led and managed daily educational activities for 30 preschool and kindergarten students, fostering a nurturing learning environment and consistently achieving developmental milestones.
- Designed and facilitated engaging parent education sessions, impacting 75 families annually by providing essential resources and fostering stronger home-school partnerships.
- Mentored and provided ongoing support to 2 new colleagues, accelerating their professional development and contributing to enhanced team performance and retention.
- Chaired the Events and Community Committee, leading the vision and logistics for 3 major school and community events, which successfully engaged dozens of participants and strengthened community ties.
Education
Bachelor's Degree - Advertising
UNAPEC (Universidad Acción Pro Educación y Cultura)
Postgraduate Degree - Montessori Education for Primary Levels
CEMSD (Centro de Entrenamiento Montessori de Santo Domingo)
01.2015
Master of Business Administration - Leadership
Strayer University
01.2028
Skills
- Software & Tools: Salesforce Proficiency, Microsoft Office Suite, G Suite
- Languages: Bilingual: Spanish, English
- Program Management: Grant Compliance, Admissions Management, Budget Management, Events Planning, Stakeholder Relations
- Leadership & Development: Team Leadership, Mentorship, Staff Training
- Project management
- Problem-solving
- Detail-oriented
- Strategic planning
Accomplishments
- Supervised team of 17 staff members.
- Oversaw a 5-week summer program, ensuring 100% of grant funds were utilized and reaching a strong 80% attendance rate.
- Identified and addressed weaknesses in cultural representation by building collaborative partnerships with community members, enriching the curriculum, and successfully celebrating key events like Africa Day.
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- CrossFit enthusiast
- Drawing and Painting
- Hiking
- A passion for cultural immersion and international travel
Timeline
Program Manager
ourBRIDGE for Kids
04.2022 - Current
Assistant Head of School
Guidepost Montessori
04.2021 - 04.2022
Resource Coordinator & Family Advocate
Grupo Vida
04.2020 - 05.2021
Montessori Lead Guide for Primary
Montessori del Mundo
08.2015 - 06.2020
Postgraduate Degree - Montessori Education for Primary Levels
CEMSD (Centro de Entrenamiento Montessori de Santo Domingo)
Bachelor's Degree - Advertising
UNAPEC (Universidad Acción Pro Educación y Cultura)
Master of Business Administration - Leadership
Strayer University
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