Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FRANCHESKA BARAHONA

Sanford

Summary

Dedicated and results-driven bilingual professional with leadership experience in team supervision, employee development, customer service, patient support, and asset protection operations. Fluent in both English and Spanish, with a proven history of earning promotions through strong work ethic, accountability, communication, and leadership abilities. Experienced in training and mentoring employees, resolving customer and patient concerns, improving team performance, and supporting daily business operations in fast-paced environments.

Recognized for building positive working relationships, fostering teamwork, and creating productive work environments that support organizational goals. Strong ability to communicate effectively with individuals from diverse backgrounds, making bilingual communication a valuable asset in both customer-facing and leadership roles. Known for being dependable, adaptable, and committed to maintaining high standards of professionalism, service, and operational excellence.

Seeking to leverage supervisory experience, leadership skills, and bilingual communication abilities to contribute to the success of a growing organization while continuing to develop professionally and take on new leadership opportunities.

Overview

8
8
years of professional experience

Work History

Asset Protection Team Lead / Supervisor

Walmart
01.2024 - 01.2026
  • Led and supervised Asset Protection team members.
  • Conducted investigations involving theft, fraud, policy violations, and workplace safety concerns.
  • Trained and coached associates to improve performance and accountability.
  • Collaborated with store leadership to reduce inventory loss and improve safety initiatives.
  • Assisted with audits, operational reviews, and compliance initiatives.

Asset Protection

Walmart
01.2023 - 01.2024
  • Monitored store activity to identify theft, fraud, and operational risks.
  • Conducted surveillance and documented incidents accurately.
  • Assisted with investigations while helping protect company assets.
  • Maintained a safe environment for customers and associates.
  • Earned promotion through consistent performance and reliability.

Patient Support Team Supervisor

TrialCard
08.2021 - 12.2022
  • Promoted after six months due to strong leadership performance.
  • Supervised Patient Support Specialists and monitored daily workflow.
  • Trained and coached team members to improve productivity.
  • Resolved escalated patient and healthcare provider concerns.
  • Provided bilingual support to English- and Spanish-speaking patients.

Patient Experience Specialist

TrialCard
02.2021 - 08.2021
  • Assisted patients with enrollment and healthcare support programs.
  • Coordinated with healthcare providers, pharmacies, and patients.
  • Maintained accurate documentation and confidential records.

Shift Manager

McDonald's
01.2019 - 02.2021
  • Promoted from Cashier based on leadership potential and performance.
  • Supervised daily operations and supported a team in a fast-paced environment.
  • Trained and onboarded new employees.
  • Managed employee schedules and shift assignments.

Cashier

McDonald's
04.2018 - 01.2019
  • Delivered excellent customer service and processed transactions accurately.
  • Assisted customers with orders, questions, and issue resolution.

Education

High School Diploma -

Leesville Road High School
Raleigh, NC

Skills

  • Team Leadership
  • Employee Training & Development
  • Bilingual Communication
  • Customer Service Excellence
  • Operations Support
  • Performance Coaching
  • Conflict Resolution
  • Team Building
  • Asset Protection
  • Investigations
  • HIPAA Compliance
  • Documentation & Reporting
  • Microsoft Office Suite
  • Time Management
  • Problem Solving
  • Professional Communication

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Asset Protection Team Lead / Supervisor

Walmart
01.2024 - 01.2026

Asset Protection

Walmart
01.2023 - 01.2024

Patient Support Team Supervisor

TrialCard
08.2021 - 12.2022

Patient Experience Specialist

TrialCard
02.2021 - 08.2021

Shift Manager

McDonald's
01.2019 - 02.2021

Cashier

McDonald's
04.2018 - 01.2019

High School Diploma -

Leesville Road High School
FRANCHESKA BARAHONA