Franchassica Olivares
Walmart
Maxton
1
Certification
7
years of professional experience
Medical professional prepared for role with background in managing administrative and clinical responsibilities within healthcare setting. Skilled in patient care coordination, appointment scheduling, and assisting with medical procedures. Known for collaborative teamwork and adaptability to changing needs, ensuring efficient office operations and high-quality patient care. Dedicated and detail-oriented, skilled at managing patient records, scheduling appointments, and ensuring smooth clinical and office operations. With strong organizational abilities, proficient in handling administrative tasks, coordinating with healthcare providers, and maintaining high level of accuracy in all duties.
Work History
Medical Office Assistant
5 Months- Managed daily correspondence with patients at check-in window and answered calls promptly, while also scheduling patients for follow-up care or maintaining appointments with the practice.
- Analyzed incoming communications to prioritize urgent matters, ensuring timely responses and improving workflow for vendors, medical facilities, sales representatives, social workers, pharmacists, insurance companies, and patients.
- Sold merchandise to customers and patients through the holistic business the practice advertised in the office.
- Analyzed incoming communications to prioritize urgent matters, ensuring timely responses and better workflow management for: Vendors, Medical Facilities, Medical Sale Reps, Social Workers, Pharmacist, Insurance Companies and Patients.
- Faxed over medical information and checked the fax inbox daily where important documents were placed in the patient's database.
- Verified insurance benefits and documented in the system for each patient.
- Printed a daily report sheet and counted the drawer of money made that day.
- Managed patient scheduling to optimize office workflow and minimize wait times.
- Maintained electronic health records with accuracy, ensuring compliance with privacy regulations.
- Assisted in coordinating patient referrals and follow-up appointments for continuity of care.
- Implemented inventory management practices for medical supplies, reducing waste and ensuring availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Certified Nursing Assistant
4 Months- Collaborated with healthcare team to ensure quality patient outcomes and safety protocols.
- Assisted in implementing individualized care plans for diverse patient needs.
- Educated patients and families on health management and recovery processes.
- Maintained accurate patient records and documentation for effective communication among staff.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
1 Year 1 Month- Experienced Certified Nursing Assistant for 1 year of giving adequate patient care at Southeastern Hospital.
- Documented patient information and care activities in electronic health record. Proficient in using EPIC.
- Assisted patients with activities of daily living, including bathing, oral care, feeding, and using the bathroom.
- Assisted nursing staff with daily rounds, responding to calls and call lights to ensure timely patient care.
- Documented patient information and care activities in electronic health record, proficient in using EPIC.
- Providing patient with ADL such as: bathing, oral care, feeding, and bathroom breaks.
- Utilized therapeutic communication and active listening to foster positive relationships and enhance patient engagement.
- Followed appropriate and safety guidelines in moving and lifting patients (maximum of 35lbs).
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided direct patient care, including personal hygiene and mobility assistance.
- Monitored vital signs and reported changes to nursing staff promptly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
TA Stocker
3 Years 4 Months- Enhanced customer satisfaction by assisting customers in locating items and providing personalized service.
- Maintained accurate inventory records and organized stockroom shelves to ensure efficient product access.
- Adhered to company policies during daily operations.
- Performed daily cycle counts and restocked merchandise for optimal store presentation.
- Checked shelf labels for each item for pricing accuracy.
- Collaborated closely with team members to complete assigned tasks efficiently in a timely manner.
- Ensured product quality by inspecting merchandise for damages or discrepancies upon delivery and promptly reporting issues.
Solar Technician
2 Years 4 Months- Three years of experience as a manager and facilitating team meeting to drive accountability and foster a collaborative work environment.
- Installed solar panel systems according to safety standards and manufacturer guidelines.
- Led team in implementing process improvements for operational efficiency.
- Conducted routine maintenance and troubleshooting on photovoltaic systems to ensure optimal performance.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Assisted in the training of new technicians on installation processes and safety protocols.
- Collaborated with team members to complete projects on time, enhancing overall workflow efficiency.
Education
Associate in Arts (A.A.) - Medical Office Administration (Medical billing and coding)
- Relevant Coursework
- BUS-137 Principles of Management
- ACC-111 Financial Accounting
- OST-149 Medical Legal Issues
- OST-148 Meds Ins & Billing
- MKT-Customer Service
- GPA: 3.4
Certified Nursing Assistant Refresher Course - Allied Health
Cardiovascular EKG Technician - Allied Health
High School Diploma
Skills
Customer Service/Patient registration
EMR software expertise
Insurance verification
HIPAA Compliance
Medical ethics compliance
Managing Patient Records
Detail Oriented
Quality Improvement
Workplace Safety
Decision-Making Capabilities
Critical thinking skills
Clear communication
Accomplishments
Associate degree in Medical Office Administration and Medical billing/Coding.
One year and five months experience working as a Certified Nursing Assistant.
In progress, EKG Technician certification expected November 2026.
Certification
- Medical Billing and Coding Certificate
- Medical Office Administration Certificate
- Medical Office Administration – Patient Representative Certificate
- Certified Nursing Assistant (License Renewal in Progress), Expected completion August 2026
- Cardiovascular EKG Technician program of study in progress, Expected completion, November 2026.
Timeline
Medical Office Assistant
Healing Hands Family Practice
03.2024 - 08.2024Read More
TA Stocker
Walmart
04.2023 - CurrentRead More
Solar Technician
Robert Leggett
09.2020 - 01.2023Read More
Certified Nursing Assistant
Scotland Memorial Hospital
05.2020 - 09.2020Read More
Certified Nursing Assistant
Southeastern Regional Medical Hospital
04.2019 - 05.2020Read More
Fairmont High School
High School Diploma
Read More
Robeson Community College
Associate in Arts (A.A.) from Medical Office Administration (Medical billing and coding)
Read More
Robeson Community College
Certified Nursing Assistant Refresher Course from Allied Health
Read More
Robeson Community College
Cardiovascular EKG Technician from Allied Health
Read More
Awards & Honors
National Technical Honor Society