Francesca Gill
Associate Director, Enrollment Strategy & Operations
Wilmington
Summary
Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and keen focus on achieving objectives.
Overview
5
5
years of professional experience
Work History
Associate Director, Enrollment Strategy and Operations
Year Up United
10.2024 - Current
- Conduct quarterly performance analyses on staff and team outcomes, identifying trends, and actionable recommendations.
- Gather, clean, and analyze data from Salesforce and ServiceNow using Excel.
- Lead the presentation of findings and strategic insights to senior leadership, impacting the strategy for the department.
- Perform targeted quality assurance by monitoring and analyzing Salesforce data, and live observations. Implement findings through live coaching and resources.
- Manage the resolution of enrollment technical support needs through ServiceNow tickets. Utilize troubleshooting skills to provide timely results on tickets related to Salesforce, and other needs.
Senior Enrollment Manager
Year Up United
09.2022 - 10.2024
- Promoted to a senior level for recognized impact toward business success in October 2023.
- Create customized dashboards and reports using Salesforce and Tableau to analyze market data and for daily team functions, and serve as Data Lead.
- Responsible for three biannual enrollment programs, each with different timelines, requirements, and qualifications. Manage upwards of 100 complex student processes at once. Expert-level project management skills gained.
- Efficiently utilize Excel to organize and analyze market data on a daily basis.
- Create, distribute, and conduct feedback surveys to students to identify trends in student satisfaction. Analyze and implement findings to improve the student experience.
Enrollment Specialist
Year Up United
09.2021 - 09.2022
- Managed the recruitment admissions process for young adults across two locations. Implemented a strategy to best streamline the pipeline to meet market metrics. Created and managed Instagram content for two locations, aligning posts with regional needs.
Recruiter
Insight Global
01.2021 - 08.2021
- Conducted phone screens and virtual interviews with prospective candidates to place in a wide range of industries. Collaborated with hiring managers from Fortune 500 companies and internal leadership to develop strong partnerships and ensure client needs were met.
Education
Bachelor of Science - Marketing
University of Delaware
Newark, DE06.2019
Certificate of Completion - Data Analytics
General Assembly
09.2023
Skills
- Project Management
- Intermediate Excel
- SQL
- Data Visualization
- R
- Public Speaking
- Tableau
- Decision-making
- Team collaboration and leadership
Timeline
Associate Director, Enrollment Strategy and Operations
Year Up United
10.2024 - Current
Senior Enrollment Manager
Year Up United
09.2022 - 10.2024
Enrollment Specialist
Year Up United
09.2021 - 09.2022
Recruiter
Insight Global
01.2021 - 08.2021
Bachelor of Science - Marketing
University of Delaware
Certificate of Completion - Data Analytics
General Assembly
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