Frances Williford
Greenville
Summary
Aspiring massage therapist and licensed esthetician with a strong foundation in medical assistance. Seeking to leverage skills in a spa environment to gain practical experience and build a long-term career in esthetics and massage therapy. Proven ability to provide exceptional client care and support in a clinical setting.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
ECU Dermatology
Greenville
07.2023 - 07.2025
- Assisted in patient intake by gathering medical history and vital signs.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Collaborated with dermatologists to coordinate patient care and treatment plans.
- Educated patients on skincare products and post-treatment care instructions.
- Maintained accurate patient records in accordance with HIPAA guidelines.
- Scheduled patient appointments using practice management software effectively.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Instructed patients on medications, procedures, and physician's instructions to promote understanding and adherence.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate patient visit records, including diagnosis information, treatment notes, and prescriptions to ensure continuity of care.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physician's instructions.
Certified Medical Assistant
Eastern Dermatology and Pathology
Greenville
12.2020 - 2023
- Assisted in patient intake by gathering medical history and vital signs.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Educated patients on skincare products and post-treatment care instructions.
- Maintained accurate patient records in accordance with HIPAA guidelines.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Administered injections, immunizations, medications, and wound dressings according to physician instructions, ensuring patient safety and adherence to treatment plans.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Collected urine samples from patients for drug screens or pregnancy tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
Certified Medical Assistant
Carolina Clinic for Health and Wellness
Greenville
2020 - 2021
- Assisted in patient intake by gathering medical history and vital signs.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Scheduled patient appointments using practice management software effectively.
- Maintained accurate patient records in accordance with HIPAA guidelines.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Provided education to patients on medications, procedures, and physician's instructions to promote understanding and compliance.
- Collected urine samples from patients for drug screens or pregnancy tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Contributed to team meetings focused on improving workflows and enhancing patient care outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Some College (No Degree) - Medical Assisting
Wake Technical Community College
Raleigh, NCSome College (No Degree) - Esthetics
Lenoir Community College
Kinston, NCSome College (No Degree) - Therapeutic Massage
Beaufort County Community College
Washington , NC04-2026
Skills
- Patient care
- Injection administration
- Medication administration
- Phlebotomy techniques
- Wound care
- Specimen collection
- Blood pressure measurement
- Clinical documentation
- Electronic health records
- Appointment scheduling
- Patient scheduling
- HIPAA compliance
- HIPAA protocols
- Emergency response preparedness
- Medical terminology
- Customer service
- Problem resolution
- Team collaboration
- Treatment education
- Emotional intelligence
- Adaptability in healthcare
- Patient scheduling
Certification
- AAMA Certification
- Licensed Esthetician E 20330
Timeline
Certified Medical Assistant
ECU Dermatology
07.2023 - 07.2025
Certified Medical Assistant
Eastern Dermatology and Pathology
12.2020 - 2023
Certified Medical Assistant
Carolina Clinic for Health and Wellness
2020 - 2021
Some College (No Degree) - Medical Assisting
Wake Technical Community College
Some College (No Degree) - Esthetics
Lenoir Community College
Some College (No Degree) - Therapeutic Massage
Beaufort County Community College