FRANCES CLAY
Concord
Summary
Analytical, detail-oriented, customer focused, IT Business Associate with 29 yrs. of experience with employment in Corporate Banking. Serving internal customers and outside carrier groups. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Infrastructure Business Associate
Wells Fargo & Company
01.1993 - 12.2023
- Entered thousands of voice infrastructure and widgets into Well Fargo’s inventory system via Monies and CMP systems
- Verified and worked hundreds of internal orders issued to Telecom were completed and closed in IT inventory system for over 25 internal team-members.
- Verified over 8 main Telephone Carriers billing stopped for voice lines and unused circuits to be disconnected.
- Researched thousands of unidentifiable lines and circuits to determine location and usage.
- Site surveys – provided site inventory at various locations in preparation for new equipment installation and telecommunication infrastructure.
- Maintained branch sites by editing telecommunication equipment inventory
- Various Projects – tested telephone lines and circuits to determine if in use to reduce costs and remove unnecessary infrastructure
- Toll Free Project Migration - made test calls in preparation of migrating numbers from one long distance carrier to new carrier.
- Toll Free Disconnects – Tested lines through intricate carrier testing, reverse any billing, then disconnect.
- Gathered, organized and input information into digital database.
- Implemented effective cost control measures, significantly reducing operational expenses over 2m, while maintaining service quality.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
Education
Some College (No Degree) - Business Administration Management / Real Estate
Central Piedmont
Charlotte, NCHigh School Diploma -
North Mecklenburg High School
Huntersville. NC06.1971
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Share Point
- Jira
- Microsoft Teams
- Microsoft Outlook
- Microsoft Edge
- Vera Smart
- CMP
- Monies
- Audit reporting
- Data Analysis
Certification
Throughout my career with Wells Fargo, I was given certificates for all of my training in the skills listed. Too many to list as my training was throughout my entire years of service.
Timeline
Infrastructure Business Associate
Wells Fargo & Company
01.1993 - 12.2023
Some College (No Degree) - Business Administration Management / Real Estate
Central Piedmont
High School Diploma -
North Mecklenburg High School
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