FRANCENA WILLIAMS
Beulaville,NC
Summary
Dynamic Assistant Manager with a proven track record at Variety Wholesalers, excelling in customer service and team leadership. Enhanced operational efficiency through strategic scheduling and effective training programs, resulting in improved customer satisfaction and increased sales. Skilled in money handling and problem-solving, fostering a collaborative and motivated work environment.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Variety Wholesalers
01.2004 - 09.2025
- Supported daily operations by assisting with scheduling and staff coordination.
- Assisted in training new team members on operational procedures and company policies.
- Maintained communication between departments to enhance workflow efficiency.
- Participated in meetings to discuss process improvements and operational challenges.
- Developed a basic understanding of budget management and expense tracking practices.
- Executed routine administrative tasks, including record-keeping and report generation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Learned inventory management systems to ensure supply accuracy and availability.
- Contributed to customer service initiatives by resolving inquiries and providing support.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
SC DEPARTMENT OF EDUCATION
COLUMBIA SC03.1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Retail operations
- Employee scheduling
- Operations management
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Customer experience
- Customer service and engagement
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Interests
- Knitting and Crocheting
- Community Cleanup
Timeline
Assistant Manager
Variety Wholesalers
01.2004 - 09.2025
High School Diploma -
SC DEPARTMENT OF EDUCATION