J'Nyah Irving
Greensboro
Summary
Compassionate and detail-oriented Healthcare Support Professional with 4+ years of experience in patient coordination, medical administration, and clinical support. Skilled in maintaining patient comfort, performing specimen collection, managing medical records, and supporting multidisciplinary healthcare teams. Known for empathetic communication, accuracy under pressure, and dedication to patient well-being.
Overview
5
5
years of professional experience
Work History
Patient Coordinator & Surgical Coordinator
The Best U Now Cosmetic Surgery Center / 360 Wellness Boutique
01.2020 - 01.2023
- - Supported pre- and post-operative patients, ensuring comfort, safety, and thorough understanding of care instructions.
- - Assisted physicians and nurses with patient intake, charting, and procedure scheduling.
- - Performed vital signs checks, collected patient data, and maintained accurate medical documentation.
- - Educated patients on pre-surgical preparation and recovery protocols.
- - Managed post-operative follow-ups and addressed patient concerns promptly and empathetically.
- - Ensured clinical environments remained clean, compliant, and patient-ready.
Customer Service Representative (Dental & Medical Insurance)
DentaQuest
02.2019 - 02.2020
- - Assisted members with dental and medical insurance benefits, claims, and provider coordination.
- - Guided patients through billing inquiries and coverage explanations in compliance with HIPAA standards.
- - Provided compassionate support while resolving member concerns efficiently and professionally.
Healthcare Customer Service Agent
Conduent // Aetna
01.2018 - 01.2019
- - Helped members understand healthcare benefits and plan eligibility.
- - Processed claims and enrollment data accurately within system deadlines.
- - Delivered exceptional patient support, maintaining confidentiality and compliance with medical standards.
Education
Certified Phlebotomy Technician (CPT) -
01.2024
Cosmetology License - undefined
Aveda Institute
01.2018
High School Diploma - undefined
Everglades High School
01.2017
Skills
- Patient Care & Advocacy Specimen Collection Phlebotomy HIPAA Compliance Medical & Dental Terminology Scheduling & Coordination Electronic Health Records (EHR) Clinical Documentation Patient Education Team Collaboration
- EHR Systems Microsoft Office Suite Microsoft Teams Genesys Weave Data Entry Patient Record Management
Affiliations
- Women in Business
- United Black Students
- Volunteer: Community Health & Wellness Events
Timeline
Patient Coordinator & Surgical Coordinator
The Best U Now Cosmetic Surgery Center / 360 Wellness Boutique
01.2020 - 01.2023
Customer Service Representative (Dental & Medical Insurance)
DentaQuest
02.2019 - 02.2020
Healthcare Customer Service Agent
Conduent // Aetna
01.2018 - 01.2019
Cosmetology License - undefined
Aveda Institute
High School Diploma - undefined
Everglades High School