Fonshaunna Alston
Durham
Summary
Visionary and results-oriented executive with extensive experience in public administration, specializing in strategic planning, program management, quality improvement, and policy implementation. Proven leader adept at guiding cross-functional teams, managing multi-million-dollar budgets, and driving continuous quality improvement processes to enhance operational efficiency and service delivery. Expertise in cultivating collaborative relationships with local, state, and federal agencies while effectively representing organizational interests in public and stakeholder forums. Committed to advancing initiatives that promote stakeholder engagement and deliver impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Chief, Health Administration Service, GS-13 40 hrs./wk.
US Department of Veteran Affairs
01.2024 - Current
- Lead strategic planning and organizational development initiatives, improving operational efficiency by 10% across multiple facilities.
- Develop, communicate, and implement policies to ensure compliance with federal, state, and agency regulations; reduce unauthorized actions by 10%.
- Manage a $3.5M program budget, identifying $280K in annual savings, and oversee program execution across multiple service areas.
- Direct cross-functional teams, providing staff development, coaching, and guidance to enhance performance and foster a cooperative work environment.
- Represent leadership in meetings, briefings, and public forums, providing data-driven reports to support decision-making.
- Manage and supervise a team of over 200 employees, fostering high-performing, collaborative, and engaged teams across multiple service areas.
Health System Specialist/AGPM, GS-12 40 hrs./wk.
US Department of Veteran Affairs
05.2022 - 01.2024
- Managed staffing and resource allocation, maintaining 99% patient satisfaction and improving service delivery efficiency by 20%.
- Implemented standardized reporting systems, enhancing data accuracy, transparency, and trend analysis for executive leadership.
Administrative Officer, GS-11 40 hrs./wk.
US Department of Veteran Affairs
05.2020 - 05.2022
- Directed administrative operations across multiple divisions, improving process efficiency by 15%.
- Served as subject matter expert for system applications and analytics tools to support operational planning, compliance, and reporting.
Program Specialist/Controlled Substance Coordinator, GS-9 40 hrs./wk.
US Department of Veteran Affairs
10.2018 - 05.2020
- Developed and implemented training programs that enhanced staff performance, increasing training effectiveness and program adherence by 5%.
- Led safety inspections, ensuring 100% compliance with Controlled Substance Inspection (CSI) standards, resulting in improved safety and program effectiveness.
Supervisory Medical Support Assistant, GS-7/8 40 hrs./wk.
US Department of Veteran Affairs
01.2014 - 10.2018
- Saved the VA Beneficiary Travel department $2.1 million by implementing Lean/process improvements to streamline operations and eliminate inefficiencies.
- Conducted performance evaluations, recruited, and developed talent, leading to a 15% increase in team productivity and a more efficient, cohesive team.
Advanced Medical Support Assistant, GS-6 40 hrs./wk.
US Department of Veteran Affairs
08.2009 - 01.2014
- Reduced GI/Liver Clinic backlog by 50% through efficient scheduling and proactive management of consults, significantly improving access to care and reducing wait times.
- Enhanced patient safety by ensuring 100% compliance with identity verification procedures, improving patient satisfaction and operational efficiency.
Education
Master of Public Administration -
North Carolina Central University
Durham, NCBachelor of Science - Behavioral and Social Science
North Carolina Central University
Durham, NCDoctoral Candidate - Public Administration
Liberty University
Lynchburg, VA05-2027
Skills
- Microsoft Office (Excel, Word, Publisher, PowerPoint, Access, TEAMs)
- PowerBI, Pyramid Analytics, VSSC, BISL, CDW, VISTA, CPRS
Affiliations
- National Association of Health Services Executives (NAHSE) – Member
- American College of Healthcare Executives (ACHE) – Member
- Notary Public – State of North Carolina
Certification
- Certificate: Leadership Development Institute
- Executive Certificate in Public Administration
TRAINING
- Lean Six Sigma - Green Belt
- Crucial Conversations
- Servant Leadership
- AIB Training
- Franklin Covey – Speed of Trust
Timeline
Assistant Chief, Health Administration Service, GS-13 40 hrs./wk.
US Department of Veteran Affairs
01.2024 - Current
Health System Specialist/AGPM, GS-12 40 hrs./wk.
US Department of Veteran Affairs
05.2022 - 01.2024
Administrative Officer, GS-11 40 hrs./wk.
US Department of Veteran Affairs
05.2020 - 05.2022
Program Specialist/Controlled Substance Coordinator, GS-9 40 hrs./wk.
US Department of Veteran Affairs
10.2018 - 05.2020
Supervisory Medical Support Assistant, GS-7/8 40 hrs./wk.
US Department of Veteran Affairs
01.2014 - 10.2018
Advanced Medical Support Assistant, GS-6 40 hrs./wk.
US Department of Veteran Affairs
08.2009 - 01.2014
Bachelor of Science - Behavioral and Social Science
North Carolina Central University
Master of Public Administration -
North Carolina Central University
Doctoral Candidate - Public Administration
Liberty University