Florence Boggs
Youngsville
Summary
Dedicated Customer Service Representative with proven skills in order processing and conflict resolution. Committed to enhancing customer satisfaction through effective communication and strong product knowledge.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
UNC Rex Healthcare
Wake Forest
11.2022 - 11.2024
- Assisted in order processing by verifying customer details and ensuring accuracy.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Medication Reconciliation Technician
UNC Rex Healthcare
Raleigh
07.2000 - 07.2021
- Conducted thorough medication reviews to ensure accuracy and safety for patient treatment plans.
- Coordinated with healthcare providers to streamline medication reconciliation processes.
- Documented patient medication histories with high attention to detail for clinical accuracy.
- Supported interdisciplinary teams in identifying and resolving medication discrepancies.
- Trained new staff on medication reconciliation procedures and regulatory compliance standards.
- Streamlined communication processes between nursing staff and pharmacy to reduce medication errors.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Identified discrepancies between medications prescribed by different healthcare providers.
- Collaborated with pharmacists, nurses, physicians, insurance companies and other healthcare professionals to resolve any issues related to medication management.
- Provided education and support to patients on the importance of taking medications correctly and safely.
Certified Pharmacy Technician
Kaiser Permanente
Raleigh
06.1989 - 02.1999
- Processed prescription orders accurately to ensure timely medication delivery to patients.
- Managed inventory levels effectively to optimize stock availability and reduce waste.
- Collaborated with pharmacists to verify prescription details and resolve discrepancies.
- Trained new pharmacy technicians on protocols, procedures, and customer service standards.
- Assisted in medication preparation by measuring, counting, and labeling pharmaceuticals.
- Conducted regular quality assurance checks to ensure compliance with pharmaceutical standards.
- Provided friendly and informative patient interactions to enhance customer satisfaction.
- Resolved patient inquiries regarding medications, dosages, and potential side effects.
- Monitored expiration dates and ensured proper disposal of outdated medications.
- Implemented safety protocols to minimize medication errors and enhance patient safety.
- Supported pharmacy operations by performing clerical tasks and data entry efficiently.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Education
Certificate of Technical Studies - Pharmacology
Durham Technical Community College
Durham, North Carolina, NC03-1991
Skills
- Billing procedures
- Database management
- Customer relationship management
- Product knowledge
- Conflict resolution
- Customer loyalty
- Administrative support
- Complaint resolution
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Courteous demeanor
- Assertiveness
- Stress management
Accomplishments
I had the honor of starting the 1st Meditation reconciliation history in the Raleigh area, a position I held for 13 years in UNC Rex hospital.
References
References available upon request.
Timeline
Customer Service Representative
UNC Rex Healthcare
11.2022 - 11.2024
Medication Reconciliation Technician
UNC Rex Healthcare
07.2000 - 07.2021
Certified Pharmacy Technician
Kaiser Permanente
06.1989 - 02.1999
Certificate of Technical Studies - Pharmacology
Durham Technical Community College