Finesse Rhodes
Spectrum
Charlotte
1
Language
11
years of professional experience
Dedicated Account Specialist, with extensive experience in customer service, account handling, and collections. Motivated to maintain consumer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed quotas. Reliable and driven with strong time management and prioritization abilities. Solid team player with a hardworking & positive influence. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Lead Billing Specialist
2 Years 1 Month- Maintained strong relationships with clients through regular communication and prompt issue resolution.
- Improved efficiency in the billing department, reducing errors and increasing invoice accuracy.
- Trained and mentored junior team members on best practices for billing-related tasks.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled account payments and provided information regarding outstanding balances.
- Updated company policies regarding invoicing and collections as necessary to remain current with evolving business needs.
Employee Development Specialist
2 Years 1 Month- Gathered feedback on training success and made recommendations to improve training
- Supported and coached employees as part of successful training initiatives
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Assisted in account handling, payment processing, and retaining business revenue
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced turnover rates by identifying areas for improvement and providing relevant learning opportunities.
Loan Officer
1 Year- Processed payments and applied to customer balances
- Maintained compliance with privacy and security requirements, as well as federal statutes covering loans
- Collected documents and made portfolios for collections accounts
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
Hospital Collection Specialist
5 Years 3 Months- Negotiated to collect balance in full
- Achieved performance goals on consistent basis
- Processed payments and applied to customer balances
- Handled outbound and inbound calls daily with the goal of collecting debt owed.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Collaborated with cross-functional teams to identify areas for process improvement within the collections department.
- Trained new team members on scripts, company services, and collection strategies.
Education
Some College - Business Communications
High School Diploma
Skills
Administration and Management
Problem Analysis
Empathy
Calm and Professional Under Pressure
Effective Communication
Proficient in Word
Excel
and Powerpoint
Strong Work Ethic
Resourceful
Peer coaching
Learning Management Systems
Negotiation and Resolution
Team Management
Languages
English
Native or Bilingual
Timeline
Lead Billing Specialist
Spectrum
09.2024 - CurrentRead More
Employee Development Specialist
Endurance Warranty
07.2022 - 08.2024Read More
Loan Officer
OneMain Financial
06.2021 - 06.2022Read More
Hospital Collection Specialist
Parallon
02.2016 - 05.2021Read More
North Mecklenburg High School
High School Diploma
Read More
Mitchell Community College
Some College from Business Communications
Read More