FERMIN GOMEZ
Boone
Summary
Dynamic Technical Support Representative with a strong ability to identify and address the unique needs of business and home users. Proficient in troubleshooting and providing desktop support across Windows, Linux, and Mac operating systems. Demonstrated expertise in delivering swift resolutions, consistently achieving first-call problem-solving success. Committed to enhancing user experiences through effective communication and technical acumen.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freelance Data & IT Support Specialist
Upwork
01.2025 - Current
- Assist clients with data entry, troubleshooting, and process automation using Python and Excel.
- Support small businesses with software installation, technical issue resolution, and database management.
- Manage multiple projects on Upwork, ensuring timely communication and client satisfaction.
- Resolved technical issues for clients, ensuring swift response and minimal downtime.
- Monitored system performance, identifying areas for improvement and implementing solutions.
- Configured and tested new software and hardware.
Houseperson / Server
Holiday Inn
05.2024 - Current
- Maintain organization and cleanliness in guest areas while providing excellent customer service.
- Collaborate with team members to meet operational goals in a fast-paced environment.
- Demonstrate reliability, teamwork, and professionalism in daily operations.
- Supported guest requests promptly, enhancing overall guest satisfaction and experience.
- Trained new staff on cleaning procedures and safety protocols for consistent service quality.
Warehouse Associate
Empire Distributors
05.2021 - 06.2023
- Received, organized, and tracked inventory to maintain accurate stock levels.
- Operated forklifts and ensured compliance with warehouse safety protocols.
- Improved workflow efficiency through better labeling and storage systems.
- Trained new hires on operational procedures and safety guidelines.
- Collaborated with team members to optimize workflow and improve productivity.
- Maintained accurate inventory records using warehouse management system.
Education
Bachelor of Science in Business Administration - Computer Information Systems
Appalachian State University
Boone, NC12.2026
Associate of Science - undefined
Cape Fear Community College
Wilmington, NC05.2024
High School Diploma - undefined
Heide Trask High School
Rocky Point, NC06.2020
Skills
- Data Analysis: Excel, SQL, Tableau
- Programming: Python, Java, R, HTML
- Software & Tools: Microsoft Excel (Certified), Tableau, SQL
- Cybersecurity Tools: Wireshark, Linux CLI, Threat Analysis Labs
- Languages: English and Spanish
- Customer service
- Product knowledge
- Problem-solving
- Help desk support
- Data entry
- Verbal and written communication
- Microsoft outlook
Accomplishments
- Achieved a team exercise by completing a website that is fully function with accuracy and efficiency.
Certification
- Google Certification Data Analytic
- Google Certification Cybersecurtiy
CAREER INTERESTS
- Data Analyst
- Cybersecurity Analyst
- Systems Analyst
- IT Support Specialist
- Business Analyst
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Freelance Data & IT Support Specialist
Upwork
01.2025 - Current
Houseperson / Server
Holiday Inn
05.2024 - Current
Warehouse Associate
Empire Distributors
05.2021 - 06.2023
Associate of Science - undefined
Cape Fear Community College
High School Diploma - undefined
Heide Trask High School
Bachelor of Science in Business Administration - Computer Information Systems
Appalachian State University